Legal Secretary Front Desk Support

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Legal Secretary – Front Desk Support
Responsibilities: Perform reception and client intake duties. Manage a complex multi-line telephone system and greet customers and visitors. Work closely with other legal secretaries in the Albany office and other four offices, as needed. Work closely with Deputy Director of Strategic Operations, the Managing Attorneys and other staff to ensure that the intake and phone system runs smoothly and effectively. Respond to requests for assistance and conduct intake interviews to quickly determine eligibility and the general nature of the legal problem and make initial determinations of programmatic eligibility and case assignment. Provide rudimentary legal information and referrals. Coordinate information about various special projects, eligibility and initial case assignment to ensure a uniform and efficient intake system. Provide and coordinate information, referrals, and the provision of brochures and legal information to the public by members of the Albany office support staff. Track and respond to requests for legal assistance from outside the service area. Maintain appearance of Albany office waiting room, including the posting of up to date and useful information in the waiting room. Work with managers and other staff to ensure efficient and effective utilization of the phone system and to develop and maintain other office systems and intake procedures. Perform secretarial, clerical and administrative functions necessary to the effective representation of clients and the administration of the office, such as preparation of legal documents, non-legal work product, mail sorting, entering reminders in case management system, and assisting in communication between clients, courts, adverse parties and legal staff. Assist legal staff in performing legal and administrative tasks effectively and efficiently. Maintain courteous and professional contact with clients, opposing counsel, courts, visitors, callers and agencies. Substantial computer responsibilities, including data entry of client and case information in the case management system or other data bases. Be a notary public and perform such duties as needed. Provide legal secretarial, clerical and administrative support to other staff as assigned or needed.

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