Digital Product Design Principal Remote

Profile

Job Information
Humana
Digital Product Design Principal (Remote)
in
Albany
New York
Description
The Innovation Design Principal plans and executes strategies to meet organization's long-range goals including acquisitions/divestitures and strategic business alliances. The Innovation Design Principal provides strategic advice and guidance to functional team(s). Highly skilled with broad, advanced technical experience.
Responsibilities
The following outlines key attributes of the Principal Designer (Head of Design) Pharmacy Digital
reporting to
Associate Vice President, Product Management - Pharmacy Digital
Scope of Role Content
Develop and advocate an end-to-end human-centered design (HCD) process within Pharmacy Digital (HCD 'Center of Excellence'). Includes enforcement and governance of the HCD process by which the team drives 'Consumer-first' product development.
Management and development of Centerwell Pharmacy Payer Agnostic proto-personas, personas, and standardized archetypes for the Pharmacy Digital team - with a heavy focus on member/patient/provider.
Establish, curate and maintain a research repository for the Humana - Pharmacy Digital team.
Influence and partner with related UX, UI and Human Centered Design teams across DH&A, Pharmacy CX and Retail. Support teams with appropriate A/B and multivariate testing analysis with partners from across Humana.
Must be able to present empathetic and convincing user experiences to senior leaders across Centerwell Pharmacy and Humana in order to drive alignment and serve as a voice of the consumer in these conversations.
Develop and maintain all end-to-end Centerwell Pharmacy product specific user journeys in partnership with Pharmacy Digital Product Managers' products. Should take into account experiences across DH&A, Retail, Service, and external third-party partners such as Inovalon, SS&C and others. Includes identification of experiential gaps and opportunities that will drive better NPS and an improved Cost of Fill by reducing barriers for first fill, refills and medication adherence.
Develop wireframes and prototypes, although mostly demonstrative, on how a solution and experience may look and function based on an understanding of best practices in human-computer interaction design (HCI). These would be used as directional guidance with partners such as DH&A to inform any final solution designs.
Develop process/roadmap for direct, ongoing, member research - including any surveys, ethnographic research, integrated product utilization analytics, etc. Must be familiar with products such as User Zoom, Pendo or MixPanel.
Humana Values will be central to the role as it will require collaboration across product teams and enterprise to configure owned and partnered capabilities for competitive, differentiated, profitable products tied to growth strategy.
Role Impact
The Principal Designer (Head of Design) - Pharmacy Digital role is meant to drive best in class consumer-oriented experiences that will shift the entire portfolio to a consumer-first, agile-led, product suite that drives growth across the segment. This role will help ensure the innovation developed from within the Pharmacy Digital team will align with broad user types, company strategy, and integrate with Humana's award-winning insurance products.
Personal Attributes of Candidate
The ideal candidate would have the following attributes:
Significant experience leading and developing major consumer-centered product design efforts.
Curiosity to understand question what has been done historically and search for answers that are driven through solving real world consumer problems so as to leapfrog the market.
Significant empathetic understanding of healthcare consumers.
Independent thinking and working acumen, with ability to manage direct and indirect reports.
Basic business acumen of key business outcomes and drivers that impact P&L
Basic expertise and knowledge of the group market
Understanding of agile and lean development in both business and technical frameworks.
Demonstrated experience in senior-level business development and driving growth through partnerships
Leadership abilities to for motivating team of leaders and professional presence to communicate and influence at senior levels across the organization
Understanding of product analytics and their interpretation to drive changes in consumer experiences.
Connect across the segment and enterprise to leverage and maximize Humana's strengths and capability and articulate the value created for customers
Viewed as partner with matrixed leaders to collaborate on the product development of holistic solutions and development of those solution benchmarks.
Make decisions and set own agenda for delivering on outcomes, and articulate barriers and challenges and create strategic scenarios for analysis and discussion
Please Note
For this job, associates are required to be fully COVID vaccinated, including booster or undergo weekly COVID testing and wear a face covering while at work. The weekly testing will need to be done through an approved Humana vendor, and unvaccinated associates should follow all social distancing and masking protocols if they are required to come into a Humana facility or work outside of their home. We are a healthcare company committed to putting health and safety first for our members, patients, associates, and the communities we serve.
If progressed to offer, you will be required to:
Provide proof of full vaccination, including booster or commit to testing protocols
*OR  *
Provide proof of applicable exemption including any required supporting documentation
​​Medical, religious, state and remote-only work exemptions are available.
Scheduled Weekly Hours
40

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