IT Specialist Helpdesk duties Level 2 application related tickets Security compliance

Profile

HBITS-04-12789
Daily tasks will include: Perform Tier 2 Level support for Health Commece System (HCS). Log and track support tickets.
Create, review, and updated user support documentation.
Provide quality assurance testing for core HCS applications used by HCS users.
Assist in training and support efforts.
IT Specialist
Works in the field of Information Technology, experienced in the usage and support of a collection of development platforms, technical architectures or business applications and products that run on those platforms - beyond that of a Programmer.
Mid-Level 36 - 60 months: Candidate is able to work independently, without assistance. 36 Months experience on Helpdesk duties, taking calls and dealing with customers and taking Level 2 application related tickets.
36 Months experience of reviewing and enforcement of Security compliance policy and procedure.
36 months experience documenting/writing training materials.
36 Months developing and delivering employee training materials.
36 Months experience troubleshooting access issues/permissions, individual accounts, hardware, and applications.
36 months experience lifting up to 50 lbs. of equipment and running cable over and under furniture.
36 Months experience using ITSM service desks or equivalent.
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