Complaint Resolution Officer

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Complaint Resolution Officer
The candidate will provide responsibilities include: Provides advice and counsel to the campus in person, by telephone and by email, on such issues as performance management, complex organizational changes, handles and has oversight of PPSM 70 complaints as the complaint resolution officer, work place climate and other related areas. Prioritizes work assignments, adapts to changing priorities, and conducts complex and varied analysis and develops resulting recommendations. Applies advanced human resources and employee relation-specific concepts and skills to investigate formal and informal employee complaints, develop recommendations on the campus's response to employee. Assist internal and external clients by providing competent and well researched answers in a rapid fashion related to a variety of LR issues. High level of customer service which includes providing responses in a timely manner. Responsible for keeping metrics for all transactions. Exceptional customer service skills and the ability to gather unrefined business requirements from multiple sources and formulate and deliver an impactful solution in a timely manner. Respond to policy inquiries including drafting implementation procedures and obtain comment from internal and external bodies; ability to draft meaningful correspondence to a larger campus body in a clear, concise and timely manner.

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