Complaint Resolution Officer

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Complaint Resolution Officer

Duties: Reports to the Director, Affirmative Action (AA) / Equal Employment Opportunity (EEO) and - Americans with Disabilities Act (ADA) Compliance, Title IX Officer who is part of the Vice-Chancellor’s Office of Diversity and Outreach (ODO) and who is charged with ensuring University compliance with all anti-discrimination and anti-harassment policies and procedures by managing campus harassment and discrimination complaints and grievances. ODO’s compliance unit conducts informal resolutions and formal investigations of complaints and grievances filed by students, staff, and academic employees and the public. Assumes responsibility for doing the intake and responding to complaints of harassment and discrimination (including Title IX/sexual harassment related claims) and serving as subject matter expert on sexual harassment and EEO laws. Coordinating the daily responsibilities associated with conducting investigations and, when necessary, complaints of discrimination based on a protected class such as race, religion, national origin, disability, age and/or sex. Will conduct a thorough and prompt investigation which includes: developing an investigative plan for complaints and incident reports; contacting all involved parties and providing them with information about the investigatory process, ensuring a well-documented investigation process; analyzing information and working with the appropriate university offices during the course of investigations; and maintaining accurate and thorough investigatory files and reports. Will function as a member of the Compliance Office team and will assist, as needed, with campus training, reporting, campus programming, and outreach.

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