Systems Engineer 2 Desktop Projects amp Operations

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Systems Engineer 2 – Desktop Projects & Operations','20001B9','!*!Valero is the best-in-class producer of essential fuels and products that are foundational to modern life. The world requires reliable, affordable and sustainable energy and we see this as an opportunity.  Our 10,000 employees work together as a team to relentlessly pursue excellence; embrace the highest standards of safety and responsible operations; leverage our creativity and technical expertise to solve challenging problems; care about our employees and the communities where we work and live; and recognize integrity is critical to our ongoing success. As a Systems Engineer 2 – Desktop Projects & Operations you will support, design, and implement enterprise infrastructure technology solutions aligned with industry and company standards as well as emerging business requirements. Under general supervision, will work in close collaboration with team members, end users, and other IS departments to meet the company's goals. This position will be expected to administer existing systems such as Microsoft Windows 7/&10, Microsoft Office 2013/2019, Microsoft System Center Configuration Manager, Microsoft Windows Server Update Services, Microsoft Active Directory, Microsoft Lync/Skype for Business, Citrix NetScaler, Citrix XenApp, Flexera Admin Studio, Flexera Corporate Software Inspector, and McAfee ePolicy Orchestrator.  Provide daily troubleshooting support associated with these and other desktop related systems and applications. Additional responsibilities include creating and maintaining SQL reports as required by the business. Key Competencies required for this position are:Problem Solving InitiativeResults OrientationInterpersonal SkillsAt Valero we are committed to advancing the future of energy through innovation, ingenuity and unmatched execution.  You can help achieve this goal if you can:As an individual contributor or a lead of small efforts, provide operational support for assigned infrastructure disciplines and business users.  This includes the use of Valero's incident ticketing system to track support activities. Ensure Microsoft and non-Microsoft updates and patches are kept current on desktop related systems.Troubleshoot advanced Microsoft Office support incidents (macros, formulae, etc.).Develop cross-functional relationships with business users, IS departments and Valero business partners.Document knowledge acquired and technical specifications into a knowledge management system. This includes adhering to established documenting standards.Coordinate with customers to define and satisfy application package requirements.Develops, tests, and deploys packaged applications to end-user systems.Daily monitors and reconciles incident tickets assigned to desktop operation’s queue.Maintain the acceptable goals for desktop operation’s scorecard.Learns and follows the various IT methodologies which include project management, development, service management and system architecture.  Includes, but is not limited to: trouble-shooting, problem-solving, issue resolution, user interaction, training, defining systems scope, gathering  requirements, documenting design specifications, research and fact-finding, configuration, testing, reporting, cutover, IS and business user coordination. May be required to work off-hours and on weekends for projects and/or support.Assist Desktop Support team as required.Some travel may be required.  This position is salaried exempt status, which means you are not eligible for overtime pay.','!*!Successful candidates will have:  Bachelor's (or higher) degree or foreign equivalent degree or higher in Computer Science, Engineering, Information Technology or related field required.Minimum of 3 years of relevant information services or help desk experience required.Minimum of 3 years of Microsoft Windows and troubleshooting issues with installed applications, both Microsoft and non-Microsoft required.Excellent multi-tasking skills to meet project deadlines while performing normal daily tasks.Effective oral and written communication skills are required to communicate with various levels of the organization.Complete assigned tasks with minimal supervision.The most competitive candidates will have:Minimum of 3 years of Microsoft System Center Configuration Manager (SCCM), Microsoft Windows Server Update Services (WSUS), Microsoft Office, Microsoft server operating systems, Microsoft Active Directory, Microsoft Lync/Skype for Business, Microsoft AppV, Microsoft SQL Server Reporting Services (SSRS), Citrix NetScaler, Citrix XenApp, Flexera Admin Studio, Flexera Corporate Software Inspector, and McAfee ePolicy Orchestrator (EPO) preferred.Minimum of 3 years of creating application packages for installationPosition level and salary will be commensurate with qualifications and experience preferred.Minimum of 3 years of general scripting such as batch, visual basic, PowerShell, and Wise Script.Valero's employees are the heart of its success, and there is a reason why the company is an employer of choice in the fuels manufacturing and marketing industry. It’s not just the excellent benefits package, or the opportunities for personal growth, it’s also the caring and committed culture of the organization that makes everyone feel like they’re truly part of a team. For more information, visit Valero.com. Valero is an EEO/AA Employer. All qualified applicants are encouraged to apply and will receive consideration for employment without regard to legally protected status including sexual orientation, gender identity, Women, Minorities, Individuals with Disabilities and protected Veterans.*LI-LP1','Information Services','US-TX-San Antonio','','Aug 12, 2020','Ongoing','Systems Engineer 2 – Desktop Projects & Operations

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