Tier 1 Agent Associate

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Description

Job Description:

Job Description:

Looking for an exciting opportunity to make an impact as Help Desk Agent?

1901 Group (A **MEMBERS ONLY**SIGN UP NOW***. Company) has an exciting Tier I agent- Associate opportunity supporting our AmeriCorps eITS contract.

POSITION SUMMARY:

A highly motivated information professional who is interested in pursuing a career in Information Technology while providing support to our AmeriCorps eITS program.

Primary Responsibilities:


Responsible for greeting our customers via phone calls, ascertain the nature of the call, resolve issues where possible, open tickets via a ticketing system, and escalate to the appropriate work groups, when necessary.

Provide phone support to users/grantees regarding AmeriCorps eGrants application. Support can range from resetting user credentials, to helping them navigate and interpret, to supporting escalations to development relating to issues.

Document status updates and communicate to necessary parties

Provide follow-up to the user on the status of the problem until resolution

Document the phone calls via the ticketing system, and supply work notes so that other technicians will understand the customers needs


Clearance requirement:


Must be able to obtain and maintain Public Trust clearance prior to start


Basic Qualifications


High School Diploma and 1 years professional experience

Familiarity with Microsoft Office Suite applications

Prior experience utilizing a ticketing system

Demonstrate excellent verbal and written communication skills

Proficient in Microsoft Office tools, primarily Word, Excel, and PowerPoint.

Strong desire to pursue a career in Information Technology and Customer Support

Excellent verbal and written communication skills

US Citizenship required


Preferred Qualifications:


Bachelor’s degree in Computer Science or an IT related field

Posses an IT certification such as A , Security , ITIL v4, etc


Pay Range:Pay Range - -

The **MEMBERS ONLY**SIGN UP NOW***. pay range for this job level is a general guideline onlyand not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

#Remote

REQNUMBER: R-00103983

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. **MEMBERS ONLY**SIGN UP NOW***. will consider qualified applicants with criminal histories for employment in accordance with relevant Laws. **MEMBERS ONLY**SIGN UP NOW***. is an equal opportunity employer/disability/vet.

Company info

Sign Up Now - MiamiCrossing.com