Senior Product Strategist

Profile

Because you belong at Twilio.
The Who, What, Why and Where
At Twilio, our mission is to power the future of communications. We believe that communication should be at the heart of every product and customer experience. To help us on this path, we are looking for a product analyst to support the long term growth for Twilio's Flex contact center platform. Flex, the first fully programmable cloud contact center, is a platform product that integrates both native Twilio services as well as serving up a pluggable infrastructure that allows partners and customers to extend and customize the platform for their unique needs.
Who?
Twilio is looking for a senior product strategist who lives the Twilio Magic
and also has:
6 years product management, product marketing or business strategy and experience in a fast paced B2B software environment preferred
Strong critical thinking abilities with strong business judgement and analytical skills who can problem-solve real time
Proven ability to succinctly synthesize data, develop recommendations, create presentations/documents, and break down complex structures into digestible and relevant points for a diverse set of audiences
Experience in understanding market trends and identifying market opportunities
Experience working collaboratively with team members to incubate growth opportunities such as: product management, engineering, design, product marketing, finance, customer support, and GTM
Apply a customer-centric lens at all times to govern decision-making and when evaluating trade-offs
Superb organization and project management skills and the ability to lead multiple partnerships and work streams at once
Bachelor Degree Required.
What?
As a senior product strategist in Twilio Flex product strategy and growth team , you will live the Twilio Magic values:
BE AN OWNER: Own developing insights to drive future growth decisions
BE BOLD: Discover opportunities and solutions by gathering feedback from customers and prospects, iterating on customer experience mocks and UI wireframes, and evaluating results
BE INCLUSIVE: Work with teams define new opportunities, clarify market requirements and prioritize roadmaps.
DRAW THE OWL: Represent insights and growth opportunities to Twilio’s technology executives, customers, and to product teams across the company
WEAR THE CUSTOMER’S SHOES: Engage with our leading customers, other product managers, and cross-functional teams to design, deliver, and support solutions that make our customers successful.
Why?
The Flex product is central to Twilio's vision to serve the developer community. It is the ****,776
Additionally, this role is eligible to participate in Twilio's equity plan.
An overview of Twilio’s benefits offered is listed below:
Twilio is committed to delivering a comprehensive benefits program that provides support needed for you and your loved ones. It’s likely that you don’t think about benefits every day; however, they are an important component of your total compensation, and we want you to understand the options available to you so that you can make the most of your benefit dollars. At the time of this posting, this role is eligible to participate in the following benefits, which Twilio reserves the right to modify at any time for any reason in accordance with applicable law:
Healthcare Insurance and Leave
Prescription Drug
Dental
Vision
Flexible Spending and Health Savings Accounts
Leave programs for all of life’s moments: maternity, parental/bonding, as well medical leave to care for yourself or a loved one
Financial Benefits
Short and Long Term Disability Insurance
Life and Accidental Death & Dismemberment Insurance
401(k) Retirement Savings Plan with a match
Reimbursement Programs & Stipends
$65 per month work-from-home stipend
Up to $50 per month for wellness expenses and activities
Up to $30 per month to use towards books/eBooks

Company info

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