Work-at-home Pharmacy Technician - Dr. Call Phones

Profile

Description

The Mail Operations Pharmacy Technician 2 performs inbound and outbound call functions with patients and providers. The Mail Operations Pharmacy Technician 2 also performs varied activities and moderately complex administrative/operational/customer support assignments. Performs computations. Typically works on semi-routine assignments.

Responsibilities

Bring your unique talents and perspectives to Humana and help us bring better healthcare solutions to our members. At Humana, you'll have the opportunity to interact with members, provide professional advice, and enable positive outcomes in a growing organization. Humana's innovative approach to mail-order pharmacy solutions enables us to outpace the competition, with the well-being of our members in mind. Our innovative Pharmacy Solutions offers a cost-effective, easy way for our members to receive their medications without waiting in line, and giving them back more time in their days to enjoy life. We're looking for people from a variety of healthcare backgrounds to join our growing pharmacy team and work with people at all levels of the industry. At Humana, you'll partner with people who care.

In this role, you will be:


Responsible for researching and updating clarifications and denials on patient profiles.
Responsible for making or taking phones calls to and from providers and patients.
Responsible for making decisions that are typically focused on interpretation of area/department policy and methods for completing assignments.
Ability to solve problems and encourage others in collaborative problem solving.
Self-directed, but also able to work well in a group.
A positive, proactive attitude, energetic, highly motivated and a self-starter.


Required Qualifications


An active Pharmacy Technician license in AZ
A national pharmacy technician certification (PTCB/ExCPT)
Experience as a Pharmacy Technician OR call center experience in a pharmacy or related call center setting
Experience using multiple computer applications simultaneously
A high school diploma or GED


Preferred Qualifications


The ability to communicate effectively in English and Spanish
Experience in mail order pharmacy or retail pharmacy
Experience working with insurance plans and Medicare


Additional Information

The following policy applies ONLY to associates working in the state of Arizona:

Humana is committed to providing a safe and healthy work environment and to promoting the health and well-being of its associates. Effective July 1, 2011, Humana adopted a tobacco-free hiring policy that will promote a healthier workplace and will not hire users of tobacco and nicotine products. If you have any questions, please consult with your recruiter.

In order to support the CDC recommendations on social distancing and reduce health risks for associates, members and public health, Humana is deploying virtual and video technologies for all hiring activities. This position may be subject to temporary work at home requirements for an indefinite period of time. A computer will be provided for work purposes; however a minimum internet connection speed of 10m x 1m and a dedicated secure home workspace are required. Humana continues to monitor the situation, and will adjust service levels as the coronavirus situation evolves. The following changes are temporary and will be evaluated frequently with the goal of returning to normal operations as soon as possible. Your Talent Acquisition representative will advise on the latest recommendations to protect your health and wellbeing during the hiring process.

Scheduled Weekly Hours

40

Company info

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