Dr. Call Phones Mail Operations Pharmacy Technician 2 AZ only

Profile

Description

The Mail Operations Pharmacy Technician 2 Dr. Call Phones Team: Typically works on semi-routine assignments. This is an incoming call center setting. Technicians are responsible for taking incoming phones calls from providers for New Rx's, clarifications or transfers as outlined by standard policies. Full Time with Work at Home option.

Responsibilities

The Dr. Call Phones Pharmacy Technician works from home in a call center capacity and provides resolution for prescriptions that are considered incomplete, invalid, or contain clinical issues preventing the fulfillment of the request.

In this role you will:


Inbound and Outbound calls
Take inbound calls come from physician's offices and from members
Make outbound calls to providers
Make outbound calls/faxes to retail pharmacies
Follow up on new prescription requests and transfers
Outbound calls to physician offices to follow up on needed clarifications
Calls can be for new prescriptions, clarifications or general questions about prescription processing
Work Hours: 8:30 - 5:00 Arizona or 10:30 - 7:00 Central (DST)


Required Qualifications


Must have an active Pharmacy Technician or Tech in Training license in Arizona
National Certification CPhT - PTCB or ExCPT
Experience as a Pharmacy Technician/Pharmacy Technician in Training OR call center experience in a pharmacy or related call center setting
Excellent communication skills
Experience using multiple computer applications simultaneously
A positive, proactive attitude with a passion for customer service
High School diploma or GED
Must be passionate about contributing to an organization focused on continuously improving consumer experiences
Home Office : a dedicated secure home workspace, and high-speed internet (minimum connection speed of 10m x 1m)


Preferred Qualifications


Bilingual in Spanish
Certified Pharmacy Technician preferred
Mail Order Pharmacy or Retail Pharmacy experience
Experience working with insurance plans and Medicare


Additional Information

We Offer:


Competitive Pay
Paid virtual training
A computer and all other equipment needed for work purposes
$750 retention bonus - Bonus is paid after 180 days of employment


Learn more about Humana Pharmacy Solutions and what we do.

****
Scheduled Weekly Hours

40

Centerwell, a wholly owned subsidiary of Humana, complies with all applicable federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, sex, sexual orientation, gender identity or religion. We also provide free language interpreter services. See our full accessibility rights information and language options ****

Company info

Sign Up Now - MiamiCrossing.com