Mail Operations Pharmacy Technician - Credit and Collections

Profile

Description

The Mail Operations Pharmacy Technician 2 represents the company by addressing incoming telephone, and or digital inquiries regarding pharmacy finance. The Mail Operations Pharmacy Technician 2 performs basic administrative/clerical/operational/customer support/ tasks. Typically works on routine and patterned assignments.

Responsibilities

We are looking for a Mail Operations Pharmacy Technician 2 to represent the company by addressing the following items below, but not limited to:


Pharmacy finance call center that handles inbound and outbound member calls related to billing inquires, credit card declines, payment plans, check by phone payments, and outstanding balances on accounts.
Addressing customer needs which may include complex financial questions, resolving issues, and educating members. Recording details of inquiries, comments or complaints, transactions or interactions and takes action in accordance to it.
Process Part B claims for PDP members.
Advancing unresolved and pending customer grievances.
Will work under close supervision and/or within established policies/practices and guidelines with minimal opportunity for deviation. Decisions include defined parameters around work expectations, quality standards, priorities and timing.
Perform duties associated with accounts payable processing and reporting.
Ability to perform in a metric based department.


Key Competencies


Builds Trust: You honor your word by doing what you say you are going to do.
Keep closely attuned to the needs and perspectives of customers and use this insight for the benefit of the business.
Drives for excellence: You are a continuous learner who encourages others to learn. By constantly upgrading your own work, you achieve results and outperform the competition
Meet clearly stated expectations and take responsibility for achieving results.


Required Qualifications


Must have an active Pharmacy Technician license with the Arizona Board of Pharmacy.
National Certification, PTCB CphT
2 years of customer service experience
Ability to navigate computer programs and tools.
Capacity to handle multiple or challenging priorities, including use of multiple computer applications at a time.
Effective verbal and listening communication skills
Must be passionate about contributing to an organization focused on continuously improving consumer experiences


Preferred Qualifications


Associate's or Bachelor's Degree
Previous inbound call center
Healthcare experience


Location: Remote

Training/Ramp up: Monday-Friday 7am-3:30pm AZT

Schedule: Monday-Friday 8:30am-5pm AZT and in NOV Daylight Savings time 9:30am-6pm AZT.

Overtime as needed, mandated January-March for peak season.

Location: this is a remote permanent work at home position. A computer will be provided for work purposes; however, a minimum internet connection speed of 25mbps x10mpbs and a dedicated secure home workspace are required.

Humana and its subsidiaries require vaccinated associates who work outside of their home to submit proof of vaccination, including COVID-19 boosters. Associates who remain unvaccinated must either undergo weekly negative COVID testing OR wear a mask at all times while in a Humana facility or while working in the field. Every associate and contractor who work inside a Humana facility or in the field, regardless of vaccination status, must complete a daily health screening questionnaire.

Humana is deploying virtual and video technologies for all hiring activities.

Scheduled Weekly Hours

40

Company info

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