Ada Coordinator

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ADA Coordinator
The candidate will perform a wide range of coordination, administrative and investigative support with minimal little or no supervision. Responsible for developing intra-office communication protocols, streamlining administrative procedures, and case inventory control, and may also be responsible for one or more of the following subject matter areas: responding to requests for work place accommodation under the Americans with Disabilities Act (ADA) and sign language interpreters for adults, and investigating U.S. Department of Education Office for Civil Rights (OCR) complaints. Demonstrated ability to manage multiple tasks in an environment with frequent interruptions, changing priorities, and tight operating deadlines. Creates and maintains organizational administrative standards and processes for the ADA Department. Ability to review and recommend improvements to processes and improve workflow as needed. Opens and closes all case files, including ADA, Office for Civil Rights (OCR), and sign language interpreter requests. Coordinates records management schedule for ADA and OCR closed administrative and case files. In collaboration with the ADA Administrator and Investigator, manages the day-to-day operations of the Sign Language Interpreter Program. Coordinates with ITS department on all office equipment needs, including Onboarding for new ADA staff members. Coordinates with Law and Office of Employee Engagement on data and Appeals requests. Provides triage assistance for inbound department phone line by supervising the handling of inbound calls from school staff, Central Office Staff and general public. Provides customer service for all incoming inquiries for ADA, logging requests, and addressing concerns as appropriate. Attends all staff meetings, maintains project management tracker and vendor management documents. Assists in preparing and monitoring the ADA budget, and collaborates with CPS budget analysts. Demonstrated experience with invoicing and processing accounts payable. Processes requisitions for services, good and bulk or special order supplies and assistive technology. Selects, purchases and ensures maintenance of office equipment, computers and related equipment and software in collaboration with IT. Organizes and maintains files of correspondence, policies and procedures and other materials in accordance with the Board of Education’s retention policy. Ensures that Board Reports and CPORs are prepared and processed in a timely manner and that corresponding contracts are executed expeditiously. Reviews and approves vendor invoices for accuracy. Ensures timely payment of approved vendor invoices through coordination with budget analyst. Responsible for maintaining calendars, and arranging travel for the ADA Department. Organizes and schedules meetings, meeting rooms, and appointments. Creates and processes letters, memos, minutes, messages, newsletters, faxes and emails independently and timely. Obtains new phone numbers and resets phones for new employees. Creates and analyzes reports on ADA data. Conducts research on issues and trends related to ADA activities, and monitors trends. Responsible for coordination and production of all FOIA requests for ADA. Responds to documentation requests from the Law Department and Board. Develop, monitor, update and maintain content on the CPS’ websites and intranet in partnership with the Communications Office and other departments. Identify, recommend, and implement operational improvements to streamline internal processes, increase efficiency, and improve service provided to staff. Assists in the planning of team-building and department events. Maintains strict confidentiality on highly sensitive matters. Other duties as assigned. Review and respond to ADA requests for reasonable workplace accommodation. Conduct site visits to interview witnesses, in the furtherance of an investigation. Collect and analyze documents and physical evidence. Update and maintain case files and records to report on the status of assigned requests for accommodation and OCR investigations. Coordinate with and obtain documentation from public and law enforcement agencies, court systems, etc. in the furtherance of an investigation. Partner with Safety & Security, and other departments and external agencies to ensure staff safety and facilitate the delivery of trauma and/or social & emotional services. Facilitate ADA requests for reasonable accommodations filed by employees and other adults with disabilities and assist in managing adult requests for sign language interpreters. Draft and issue workplace accommodation letters in collaboration with ADA administrator. Work collaboratively with the Law Department and Office of Student Protections & Title IX to resolve federal civil rights complaints filed with OCR. Gather and provide data to OCR, participate in witness interviews, advocate for prompt resolution, and submit additional documentation required by OCR. Testify at arbitration, administrative hearings and court proceedings related to requests for accommodation as required. Stay abreast of emerging government regulations and evaluate and recommend appropriate responses and changes to internal policies. Ensure staff information and records are kept confidential and handled in compliance with all related policies and procedures. Travel throughout the City of Chicago to collaborate with CPS staff, parents, volunteers, contractors, etc. as required in the furtherance of requests for accommodation and OCR investigations. Performs additional ad hoc duties as assigned. Must have thorough knowledge of business English, spelling punctuation and proofreading. Bilingual a plus. Should have excellent calendar management skills, including meeting coordination. Should have experience assisting management with the creation of presentation materials. Must have hands-on experience intermediate advanced technical expertise with MS Office (Word, Excel, Power Point and Outlook). Should have hands-on experience advanced technical expertise with Oracle, PeopleSoft and Kronos. Must have experience in successfully creating and /or modifying processes. Should have Bachelor's Degree from an accredited college or university or equivalent professional experience. Juris doctorate degree a plus. Should have 3-5 years of progressive administrative and EEO experience.

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