Pharmacy Technician - Call Center

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Job Information
Humana
Pharmacy Technician - Call Center
in
Philadelphia
Pennsylvania
Description
The Consultative Pharmacy Technician 2 certified Pharmacy Technician who acts as an intake for all calls from patients, pharmacies and providers. The Consultative Pharmacy Technician 2 performs varied activities and moderately complex administrative/operational/customer support assignments. Performs computations. Typically works on semi-routine assignments.
Responsibilities
Summary:
A CII Pharmacy Technician exhibits advanced knowledge of our CII process with regards to physician and hospice interaction, as well as the internal handling of our valid and invalid controlled prescriptions.
Essential Duties and Responsibilities:
Reconcile incoming controlled substance prescriptions, including the processing of faxed and mailed prescriptions as per standard operating procedure
Assist in maintaining prescriber files by updating personal information/preferences as requested
Access and process prescriptions in the dispensing and faxing systems
Perform follow-up with hospices/prescribers to clear up any fax related issues or discrepancies
Process daily reports as needed
Respond to all email requests and phone calls regarding CII medication inquiries accurately and timely
Manage the controlled substance fax folders and make necessary changes to prescription information such as directions, drug and strength
Recognize and interpret hand written and typed information from inbound faxed prescriptions, including ability to read sig codes
Possess a working knowledge of dispensing system functionality
Transition inbound controlled substances faxes to Hard Copy on File
Complete incoming tasks as assigned by the CII Supervisor, Manager or Team Leader
Meet and maintain productivity and quality requirements
Utilize faxing system to refax prescriptions to prescribers as needed
Process incoming e-prescriptions and follow-up as needed for any identified discrepancies
Maintain and strengthen a working relationship with both internal and external clients
Perform all other duties/projects as assigned by the CII Supervisor, Manager or Team Leader
Qualifications:
Strong organizational, prioritization and communication skills
Use of thorough investigative techniques and follow-ups sills to analyze an prioritize problem solving
Team player
Detail oriented with ability to work independently
Ability to understand the importance of and respect confidentiality of all patient information
Professional demeanor
Ability to multi-task
Ability to work in a fast-paced, dynamic growth environment
Excellent verbal and written communication skills
Excellent customer services and telephone skills
Problem-solving skills and ability to follow through on assigned tasks
Education and/or Experience:
High-School diploma required
Prior relevant Pharmacy Technician experience
Customer service experienced preferred
Community pharmacy experience preferred
​ Computer Skills:
Working knowledge of Microsoft Office applications
Proficient in dispensing and faxing systems (internal candidates)
Certificates, Licenses, Registrations:
CPhT preferred
Scheduled Weekly Hours
40

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