Pharmacy Technician - IPU

Profile

Description

The Consultative Pharmacy Technician 3 certified Pharmacy Technician who acts as an intake for all calls from patients, pharmacies and providers. The Consultative Pharmacy Technician 3 performs advanced administrative/operational/customer support duties that require independent initiative and judgment. May apply intermediate mathematical skills.

Responsibilities

Enclara, is a wholly owned hospice and palliative care pharmacy business acquired by Humana in 2021. Enclara is the nation's largest full-service pharmacy benefits manager (PBM) specifically for the hospice and palliative care sectors. Serving over 450 customers and nearly 100,000 patients nationally, Enclara works closely with hospices to reduce pharmacy costs, improve patient care and support caregivers through: digital innovations, flexible medication access, one-on-one clinical support, and excellent customer service.

Schedule : Monday through Friday - 2:30PM to 11:00PM EST with rotating weekends (typically every 5th weekend)

This position would be working from home until Covid restrictions are listed. Must have internet and a private space to work .

Assists the IPU Technician Supervisor with handling the emergent needs of hospice patients in the In-patient Unit (IPU) setting, as well as providing optimal customer service to the client.

Essential Duties and Responsibilities include the following. Other duties may be assigned.


Proficient in using Fortis and its various functions to assist with profiling and communication issues at hand, forwarding non-IPU faxes to the appropriate department, sending a copy of a fax via email when necessary.
Capable of interpreting faxed physician orders appropriately with minimal to no supervision.
Has good knowledge of brand and generic drug names.
Familiar with Enclara Pharmacia's Medication Use Guidelines® and able to designate the appropriate MUG status of commonly prescribed hospice drugs.
Builds and maintains accurate IPU patient profiles on the IPU-MAR Builder and the Active profiles.
Calls and verifies fax receipts, documents nurse name appropriately and triages issues to the pharmacist when necessary.
Able to recognize each IPU Model and can apply IPU's service and profiling specifics appropriately.
Adheres to all IPU and Call Center policies and procedures.
Able to perform at established IPU goals while maintaining profile accuracy and call quality.
Assists with training and educating staff on the IPU process and protocols when needed.


Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.


Excellent written, verbal communication skills
Able to perform each responsibility satisfactorily
Adherence to schedule of > 90%
Ability to multi-task and problem solve
Self-motivated


Education and/or Experience


Two years of pharmacy technician experience
Two years of data entry experience


Computer Skills


Good windows based computer skills


Certificates, Licenses, Registrations


CPhT preferred


Scheduled Weekly Hours

40

Company info

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