Pharmacy Services Technician

Profile

Description

The Consultative Pharmacy Technician 2 certified Pharmacy Technician who acts as an intake for all calls from patients, pharmacies and providers. The Consultative Pharmacy Technician 2 performs varied activities and moderately complex administrative/operational/customer support assignments. Performs computations. Typically works on semi-routine assignments.

Responsibilities

The Consultative Pharmacy Technician 2 addresses questions related to specific assigned area and assists with medication research. Triages calls that require consultation with a pharmacist. Makes outbound calls to patients to offer medication therapy management programs and schedules medication review sessions with consultative pharmacists. Decisions are typically focus on interpretation of area/department policy and methods for completing assignments. Works within defined parameters to identify work expectations and quality standards, but has some latitude over prioritization/timing, and works under minimal direction. Follows standard policies/practices that allow for some opportunity for interpretation/deviation and/or independent discretion.

Schedule: Monday through Friday, 1:30 PM to 10:00 PM, with rotating weekends

Summary:

A CII Technician exhibits advanced knowledge of our CII process with regards to physician and hospice interaction, as well as the internal handling of our valid and invalid controlled prescriptions.

Essential Duties and Responsibilities:


Reconcile incoming Controlled substance prescriptions, including the processing of faxed and mailed prescriptions as per standard operating procedure
Assist in maintaining prescriber files by updating personal information/preferences as requested
Access and process prescriptions in the dispensing and faxing systems
Perform follow-up with hospices/prescribers to clear up any fax related issues or discrepancies
Process daily reports as needed
Respond to all email requests and phone calls regarding CII medication inquiries accurately and timely
Manage the Controlled substance fax folders and make necessary changes to prescription information such as directions, drug and strength
Recognize and interpret hand written and typed information from inbound faxed prescriptions, including ability to read sig codes
Possess a working knowledge of dispensing system functionality
Transition inbound controlled substances faxes to Hard Copy on File
Complete incoming tasks as assigned by the CII Supervisor, Manager or Team Leader
Meet and maintain productivity and quality requirements
Utilize faxing system to refax prescriptions to prescribers as needed
Process incoming e-prescriptions and follow-up as needed for any identified discrepancies
Maintain and strengthen a working relationship with both internal and external clients
Perform all other duties/projects as assigned by the CII Supervisor, Manager or Team Leader


Required Qualifications


Requires High School Diploma
Must have an active Pharmacy Technician or Tech in Training license
Must be able to become certified by the Pharmacy Technician Certification Board (PTCB) within 10 months of hire
Experience as a Pharmacy Technician OR call center experience in a pharmacy or related call center setting
Excellent communication skills
Experience using multiple computer applications simultaneously and strong data entry skills
A positive, proactive attitude with a passion for customer service
Must be passionate about contributing to an organization focused on continuously improving consumer experiences


Preferred Qualifications


Bilingual in Spanish


Additional Information

Scheduled Weekly Hours

40

Company info

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