Technical Client Services Manager Portuguese/Spanish speaking

Profile

As a Technical Client Services Manager
you will manage day-to-day technical queries, investigations, and issues, maintaining subsequent technical relationships with internal and external IAS customers through to resolution, all within the Latin American market.
What you’ll get to do:
Manage day-to-day technical queries, investigations and issues, maintaining subsequent technical relationships with internal and external IAS customers through to resolution
Apply in-depth knowledge of IAS implementations with Agency/Platform/Publisher clients across the full product suite and reduce overall time-to-resolution for assigned tickets.
Scope:
Ad Delivery & Trafficking

Expertise on tag implementation & client walk-throughs, data feeds, and general IAS reporting
Custom ad format support - native ads, non-standard ad units etc
Maintain Brand Suitability blocking configurations and consult clients where appropriate
Investigative

Reporting discrepancies between ad servers and 1st party publishers
Ads serving against unsafe content based on applied brand safety parameters parameters
Low viewability and or measured rates - inspecting test pages, supported environments (MRAID, OM SDK, VPAID, etc)
Integration partners measurement issues
Log-Level Reporting: in-depth data analysis to identify the root cause of measurement issues
Reporting Requests

Custom reporting pulls from the database
Reviewing performance data on request to ensure proper delivery & ultimately improving client performance
Escalating technical product needs and opportunities to TCS Product Specialist team
Ad hoc insights needed to make traffic decisions or investigate possible issues
You should apply if you have most of the following:
Ability to fluently speak Portuguese and Spanish
Bachelor's degree or equivalent
Proficiency in Excel, SQL, and/or JavaScript
2-4 years of experience working with customers to help them achieve their desired outcomes; ideally in a customer support, ad ops, technical services, or business operations/program management capacity
Excellent written, verbal, and listening communication skills
History of collaborating effectively within cross-functional teams
About Integral Ad Science
Integral Ad Science (IAS) is the global market leader in digital ad verification, offering technologies that drive high-quality advertising media. IAS equips advertisers and publishers with both the insight and technology to protect their advertising investments from fraud and unsafe environments as well as to capture consumer attention, and drive business outcomes. Founded in 2009, IAS is headquartered in New York with global operations in 18 offices across 13 countries. IAS is part of the Vista Equity Partners portfolio of software companies. For more on how IAS is powering great impressions for top publishers and advertisers around the world, visit
integralads.com
Equal Opportunity Employer:
IAS is an equal opportunity employer, committed to our diversity and inclusiveness. We will consider all qualified applicants without regard to race, color, nationality, gender, gender identity or expression, sexual orientation, religion, disability or age. We strongly encourage women, people of color, members of the LGBTQIA community, people with disabilities and veterans to apply.
California Applicant Pre-Collection Notice:
We collect personal information (PI) from you in connection with your application for employment or engagement with IAS, including the following categories of PI: identifiers, personal records, commercial information, professional or employment or engagement information, non-public education records, and inferences drawn from your PI. We collect your PI for our purposes, including performing services and operations related to your potential employment or engagement. For additional details or if you have questions, contact us at ****.
To learn more about us, please visit
****and
****Attention agency/3rd party recruiters: IAS does not accept any unsolicited resumes or candidate profiles. If you are interested in becoming an IAS recruiting partner, please send an email introducing your company to ****. We will get back to you if there's interest in a partnership.

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