Front Office Coordinator / Oncology / Glen Burnie

Profile

What You Will Do:
We're looking for talented professionals to join our team with the
UM Baltimore Washington Healthcare Services Group.
UM Baltimore Washington was named a Top Workplace in the Baltimore area by the Baltimore Sun in 2019.
Under moderate supervision, the
Front Office Coordinator
performs a variety of clerical activities to support clinical operations including customer service, telephone management, scheduling, registration, and copay collections. Ensures that all provider schedules are appropriately populated, telephones are managed, and complete registration information is captured prior to or during each patient visit.
High School Diploma and one (1) year of Customer Service experience (preferably Medical Front Desk)
THIS POSITION LOCATED IN GLEN BURNIE, MD
BUSINESS HOURS VARIES / MONDAY - FRIDAY 8:00 - 4:30
NO WEEKENDS & EVENINGS, NO ON CALL AND NO HOLIDAYS
FREE PARKING
COMPETITIVE PAY!!!
MEDICAL OFFICE & EPIC EXPERIENCE PREFERRED
BILINGUAL (SPANISH) SPEAKING CANDIDATES ARE URGED TO APPLY!!!***
Principal Responsibilities and Tasks
The following statements are intended to describe the general nature and level of work being performed by people assigned to this classification. These are not to be construed as an exhaustive list of all job duties performed by personnel so classified.
1. Receives and screens visitors and telephone calls. Provides general information in person and on the telephone.
2. Calls patients to verify appointments.
3. Verifies patient demographic information including insurance verification prior to the patient visit for all pre-scheduled patients. Performs data entry of patient demographic information. Types letters and faxes information as needed.
4. Registers all patients at each visit utilizing established policies for the capture of complete and up-to-date patient and insurance information Receives and documents patient responsible payments including co-payments, past balance payments, and other patient-responsible charges.
5. Schedules patients for physician visit. Maintains and updates appointment calendars.
6. Processes all referral requests by physicians and patients within a timely manner and according to clinic procedure.
7. Notifies clinical personnel of patient arrival.
8. Maintains entry log of incoming visitors.
9. Processes and delivers departmental mail.
10. Prepares examination room for patients. Cleans examination rooms between patients and at the end of the day.
11. Tracks down labs on patients and follows up with lab companies when errors occur.
12. Coordinates files and office information - updates charts, labs, x-rays, dictated notes, etc.
13. Pulls and prepares charts for current and follow-up appointments.
14. Processes and maintains medical records in accordance with records protocols.
15. Discharges each patient via established policies, including charge entry for current visit if appropriate, scheduling of future appointments, facilitation of ancillary procedures as necessary, and provides for the patient a receipt for services rendered.
16. Performs other duties as assigned.
Employee Benefits
As an UM Baltimore Washington Healthcare Services employee and a part of the University of Maryland Medical System (UMMS), you will enjoy a comprehensive benefits program designed with you and your dependents in mind. Subject to any eligibility waiting period, all of the benefits are available to regular full-time employees and some benefits are available to regular part-time employees who are regularly scheduled to work twenty (20) or more hours per week. Many benefits are provided at no cost to employees. For others, the cost is shared between employer and employees.
What You Need to Be Successful:
1. High School Diploma and 1 year of Customer Service experience required.
2. One (1) year relevant front-desk experience preferred.
3. Experience within a healthcare environment preferred.
4. Certification in scheduling and registration preferred.
Knowledge, Skills and Abilities
1. Ability to interact with personnel of all levels within the organization and work within a multi-disciplinary team environment.
2. Interpersonal skills, customer orientation and an outgoing and pleasant demeanor.
3. Prior experience and demonstrated competence with patient or customer information systems.
4. Highly effective verbal, written and interpersonal communication skills to communicate effectively with all levels hospital staff, patients, visitors, and levels of staff
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.

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