Ombudsman/employee Relations Officer

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Ombudsman/Employee Relations Officer
Duties: Will be responsible for coordinating the investigation and resolution of internal complaints including discrimination, sexual harassment, employee misconduct, mediation requests, matters related to grievances/appeals and other disciplinary matters. Understands federal and state laws, polices, procedures and regulations. Serves as the University representative for all employee relations issues. Provides neutral, impartial and confidential dispute resolution confidentially to all members of the **MEMBERS ONLY**SIGN UP NOW***. community. Consults with complaining parties to clarify and analyze problems, focus discussions, and develop a mutually satisfactory process for resolution. Conducts informal fact finding in order to understand issues from all perspectives. Facilitates group meetings, using diplomacy and negotiation skills in order to communicate among parties in conflict. Consults with Managers and Supervisors to develop strategies in resolving complaints. Conducts investigations of alleged employee misconduct and makes final determinations. Advises and assists administrators and supervisors on university policies, procedures and regulations in resolving day-to-day employee relations issues. Monitors trends and recommends methods and strategies in resolution. Facilitates workplace trainings related to federal and state laws, polices, procedures and regulations and mediation between employees. In partnership with University legal counsel, represents University in hearings and arbitrations by performing such tasks as interviewing potential witnesses, planning and hearing preparation, and preparing exhibits. Present oral arguments to outside agents and draft briefs. Assists HR Director with special projects and/or committees. Assumes additional responsibilities and performs special projects as needed or directed. Exhibits student centeredness in performance of all job duties. Treats all others with respect; understands the impact of culture/background on the behavior of others; respects differences among the Life community and demonstrates inclusive behavior. Anticipates, listens to, understands and responds to customer needs. Delivers work products and services to customers in a way that reflects positively upon the department and the University.

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