Manager Training

Profile

**MEMBERS ONLY**SIGN UP NOW***. brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at **MEMBERS ONLY**SIGN UP NOW***..

Job Summary

Responsible for overseeing the development and implementation of training programs designed to educate customers on product functionality We seek an experienced, passionate, and highly motivated Training Manager to be responsible for the development and implementation of training programs designed to educate FreeWheel client and internal learners on product functionality and use. This will include both traditional and virtual classroom sessions to members of the premium video industry including NBC, A&E, Cox, Viacom, Turner, Crackle and Discovery. As our Training Manager, you will dive into our application and become an expert on features, benefits and client workflows. This is a hands-on leadership role in which you will lead a team of Training Specialists. Your responsibilities will include overseeing and guiding the creation of new training materials (online and in-person) by working extensively with both trainers and technical SMEs to capture education needs and define learning objectives. As our Training Manager you will set the priority and pacing of training development helping to assure that materials align with organizational and client needs. You will help shape and grow the FreeWheel Academy program with an eye towards optimizing training processes for efficiency as well as identifying future strategic needs of the training function. You will evaluate the feedback from internal and client audiences to guide team initiatives. Naturally as our training manager you are excited about educating others and can jump in and leading in-person and webinar training sessions to help supplement our offerings. Experience with online training production using e-learning development tools (Camtasia, Captivate, iMovie, etc.) will be key as you manage the production of self-paced online materials. This position will be part of the Knowledge Management team and report directly to the Director of Knowledge Management & Training. Position will be located in NYC.

Job Description


Gather and analyze data related to customer requirements, usage, and best practices through qualitative interviews, quantitative data analysis, and technical investigation

Provide hands-on guidance, problem solving, and expertise to FreeWheel clients that connect their business needs with the appropriate technical capabilities

Interact frequently with new and existing clients quickly grasping the key elements of their training needs in order to recommend and craft an education solution

Work with FreeWheel Sales, Engineering and Product teams to deliver actionable recommendations that help clients achieve their business goals through the use of FreeWheel technology

Communicate clearly between technical, non-technical, and executive stakeholders

Become an expert in the business and technology powering the future of television, fluent in online video business models, technology, and metrics

Conduct training needs analysis, develop and deliver learning solutions and evaluate training effectiveness

Utilize adult learning principles and established standards in the development and delivery of content

Prepare and submit weekly and monthly reports of productivity and effectiveness

While most of our clients are in New York, some projects may require travel up to 20% of the time


About you:


4-6 years of professional experience leading the development and facilitation of training programs for highly technical applications and solutions

Strong technical acumen and ability to quickly learn and problem solve new technologies

Understanding of digital advertising, media technology, or ad-tech strongly preferred

General understanding and excitement around the online video business or the TV and cable industry and the challenges facing both the industry, content owners and distributors

Adept at simplifying complex technical concepts to be digestible by a business audience; experience working as a liaison between business and technical stakeholders

Advanced knowledge of the Microsoft Office Suite along with experience working with e-learning development tools like Adobe Captivate, Camtasia, iMovie or similar

Strong technical acumen and ability to quickly learn and problem solve

Experience working as a liaison between business and technical stakeholders to produce learning solutions

Able to work independently to produce a range of training materials including presentations, booklets, online tutorials, training scripts and recordings

Can provide a sample portfolio of training materials


Disclaimer:


This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.


**MEMBERS ONLY**SIGN UP NOW***. is an EOE/Veterans/Disabled/LGBT employer.

**MEMBERS ONLY**SIGN UP NOW***. is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other basis protected by applicable law.

Education

Bachelor's Degree

While possessing the stated degree is preferred, **MEMBERS ONLY**SIGN UP NOW***. also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Relevant Work Experience

5-7 Years

Base pay is one part of the Total Rewards that **MEMBERS ONLY**SIGN UP NOW***. provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, **MEMBERS ONLY**SIGN UP NOW***. provides best-in-class Benefits. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality - to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary (****on our careers site for more details.

Company info

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