Client Relations Specialist Temporarily Remote Billing amp Collections

Profile

THE POSITION
A Client Relations Specialist works with clients via inbound/outbound calls, emails, and voicemails to retain clients by proactively addressing client questions / concerns and educating clients on our products and services. Client Relations Specialists also work with clients to bring past due accounts current. A client centric focus is critical to heighten client satisfaction and retention whenever possible. This position requires excellent interpersonal verbal and written business communication skills.
RESPONSIBILITIES
• Provide world-class service to business clients via telephone and email
• Identify and resolve client concerns and issues, and maintain client accounts in a professional, timely manner striving to exceed client expectations
• Analyze client feedback for account retention, and negotiate toward client-business win-wins
• Maintain knowledge of business products, services, and programs
• Advise and/or upgrade clients to programs and services that better meet their needs
• Complete collection calls and/or correspondence in a fast-paced goal-oriented department
• Service clients about billing / collection issues in a professional, timely manner striving to exceed client expectations
• Analyze client feedback for account payment and negotiate toward client-business win-wins
• Consistently maintain service levels, business communication standards, and quality measures
• Adhere to business policies, procedures and productivity standards
• Maintain the highest-level of ethics and client focus
• Other duties and assignments as directed by management
QUALIFICATIONS
• Extensive experience in Oware/COARSE and credit repair process
• Knowledge of general billing and collections procedures
• Be detailed oriented with strong time management and organizational skills
• Knowledge of Windows Office applications including Internet Explorer
• Dependable, self-motivated, team orientated
• Bi-lingual in English-Spanish a plus
COMPENSATION AND BENEFITS
We offer guaranteed base hourly rate of $11.50/hour plus competitive commission with average annual salary of $50k
Benefits eligibility with Ovation Credit Services by LendingTree begins on
Day 1
and includes medical, dental, vision, life insurance, 401k, equity grants, and free credit repair.
COMPANY
LendingTree is the nation’s largest online lending marketplace. That means we connect customers with multiple lenders so they find the best deals on loans, credit cards, savings accounts and insurance. Our goal is to help people save money, and we believe the best way to do that is by giving them a way to shop for loans and compare lenders so they make their best financial choices.
Our CEO Doug Lebda founded the company in 1996 after a frustrating house-hunting experience. In those days, we mostly helped people find good mortgage deals. Now, we help consumers find their best in personal loans, auto loans, business loans, student loans, credit cards, savings accounts, home equity loans and more.
What else you should know:
We’re a publicly-traded company
(TREE).
We’ve welcomed several other companies into the LendingTree family to augment our efforts at helping borrowers make their most sensible financial choices.
We’ve built the LendingTree app and My LendingTree dashboard to give consumers tools to manage and monitor their financial health.
We still make
funny commercials
CULTURE
We’re a fast-paced company with an entrepreneurial bend. We work hard and test our products often. We’re collaborative, ambitious, candid and high-energy. Our teammates are some of the brightest, most talented people you’ll ever work with. We care more about your smarts than we do about the kinds of clothes you wear
(but
please,
do
wear clothes to work!), and we’re pretty good about rewarding innovation, creativity and the knack for just getting stuff done
(we
even have an award for employees called the GSD,
“Get
Stuff Done”).
Come work with us!
LendingTree is the kind of company that not only promotes diversity and inclusion; we thrive because of these values. We do not discriminate based on race, color, religion (or creed), gender, gender expression, age, national origin, disability, marital status, sexual orientation or military status.

Company info

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