Learning Facilitation Professional 2- Remote in US

Profile

Job Information
Humana
Learning Facilitation Professional 2- Remote in US
in
Louisville
Kentucky
Description
The Learning Facilitation Professional 2 conducts or facilitates training courses for organization employees or external audiences. The Learning Facilitation Professional 2 work assignments are varied and frequently require interpretation and independent determination of the appropriate courses of action.
Responsibilities
Where you Come In
The Learning Facilitation Professional 2 plans, coordinates, and implements various aspects of training programs for participants throughout the organization, including but not limited to instructor-led and virtual instructor-led training. Assist and promotes a training environment that is conducive to learning and exchanging information. Identify training gaps and partner with subject matter experts of the Member Services department as well as external departments to propose and participate in developing business solutions. Responsible for ensuring all classes have the necessary access and the proper technology solutions to commence training. Oversees the initial onboarding experience of our new hires in completing mandatory computer-based trainings, accessing their platforms and navigating the systems. Tracks and monitors any training delay. Assist in creating and maintaining training resources, including building test questions bank for all training modules and process implementation. Ensures all mandatory training certificates are stored in the appropriate location and forwards to the corresponding team if applicable. Responsible for ensuring all necessary step-up action items are completed before transitioning a new hire class into on the job training. Ability to create a remote office environment conducive to live training delivery. This includes quality internet connection that can support video sharing and computer audio and a professional backdrop which limits visual and audio disruptions for learners. Makes decisions regarding own work methods, occasionally in ambiguous situations, and requires minimal direction and receives guidance where needed. Introduces new and different training methodologies that promotes patient safety, member advocacy and compliance adherence. Follows established guidelines/procedures.
What Humana Offers
We are fortunate to offer a remote opportunity for this job. Our Fortune 100 Company values associate engagement & your well-being. We also provide excellent professional development & continued education.
Required Qualifications - What it takes to Succeed
Minimum of 1 year of training or learning development experience
Experience using a wide variety of training tools to effectively facilitate to a wide audience
Adept in using technology and facilitation techniques to engage learners through virtual settings
Excellent communication skills, communicating effectively with leaders, team members, learners and other associates in the organization
Building professional rapport
Have a clear understanding of professional boundaries
Communicating training needs and gaps
Communicating observed learning, performance and/or behavioral patterns
Ability to work well independently and with a team
Ability to support and work in an agile environment
Forward thinker
Ability to express business problems by initiating business solutions
Ability to travel 25-30% travel within the US and PR required based on team seminars and development/strategy sessions frequency. Continued self-education and training will be required to succeed in this job
Hours: The hours are Mon-Fri, 8am-8pm EST, with flexibility outside of regular hours, including after hours and weekends in order to meet business and CMS required demands.
Training: Initial training is a Total of 10 weeks (Combination of theory and practicum). Weekend or after hours training may occur based on CMS changes or Regulatory Compliance requirements.
No Vacation for the first 90 days of employment: Due to training requirements, no vacations are permitted for the first 90 days of employment.
For this job, associates are required to be fully COVID vaccinated or undergo weekly COVID testing and wear a face covering while at work. The weekly testing will need to be done through an approved Humana vendor, and unvaccinated associates should follow all social distancing and masking protocols if they are required to come into a Humana facility or work outside of their home. We are a healthcare company committed to putting health and safety first for our members, patients, associates, and the communities we serve.
If progressed to offer, you will be required to:
Provide proof of full vaccination OR
Commit to weekly testing, following all CDC protocols, OR
Provide documentation for a medical or religious exemption consideration.
This policy will not supersede state or local laws. Requests for these exemptions should be submitted at least 2 weeks prior to your scheduled first day of work.
Preferred Qualifications
Advanced Degree
Proficiency in Microsoft Office applications including Outlook, PowerPoint, Microsoft Project, Publisher, Visio
Understanding of curriculum design and adult learning principles
Experience using a wide variety of training tools to effectively facilitate to a wide audience.
Experience managing projects or processes
Additional Information - How we Value You
Benefits starting day 1 of employment
Competitive 401k match
Generous Paid Time Off accrual
Tuition Reimbursement
Parent Leave
Go365 perks for well-being
Work-At-Home Requirements
WAH requirements: Must have the ability to provide a high speed DSL or cable modem for a home office. Associates or contractors who live and work from home in the state of California will be provided payment for their internet expense.
A minimum standard speed for optimal performance of 25x10 (25mpbs download x 10mpbs upload) is required.
Satellite and Wireless Internet service is NOT allowed for this role.
A dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information
Interview Format
As part of our hiring process, we will be using an exciting interviewing technology provided by Modern Hire, a third-party vendor. This technology provides our team of recruiters and hiring managers an enhanced method for decision-making.
If you are selected to move forward from your application prescreen, you will receive correspondence inviting you to participate in a pre-recorded Voice Interview and/or an SMS Text Messaging interview. If participating in a pre-recorded interview, you will respond to a set of interview questions via your phone. You should anticipate this interview to take approximately 10-15 minutes.
If participating in a SMS Text interview, you will be asked a series of questions to which you will be using your cell phone or computer to answer the questions provided. Expect this type of interview to last anywhere from 5-10 minutes. Your recorded interview(s) via text and/or pre-recorded voice will be reviewed and you will subsequently be informed if you will be moving forward to next round of interviews.
In order to support the CDC recommendations on social distancing and reduce health risks for associates, members and public health, Humana is deploying virtual and video technologies for all hiring activities. This position may be subject to temporary work at home requirements for an indefinite period of time. These requirements include access to a personal computing device with a camera, a minimum internet connection speed of 10m x 1m, and a dedicated secure home workspace for interview or work purposes. Humana continues to monitor the situation, and will adjust service levels as the coronavirus situation evolves. The following changes are temporary and will be evaluated frequently with the goal of returning to normal operations as soon as possible. Your Talent Acquisition representative will advise on the latest recommendations to protect your health and wellbeing during the hiring process.
#ThriveTogether #WorkAtHome
Scheduled Weekly Hours
40

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