ServiceNow HRSD Delivery and Implementation Manager

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Job Information
Deloitte
ServiceNow HRSD Delivery and Implementation Manager
in
Cleveland
Ohio
ServiceNow HRSD Delivery and Implementation Manager
Are you passionate about delivering goals to your client that go above and beyond their expectations?
Does the opportunity to work with the world’s leading businesses excite you?
Our ServiceNow Team is thrilled to render results that help our clients transform their HR practices in ways that lead to significant savings, a leading edge on competition, greater efficiency and an enhanced employee experience.
Work you’ll do
As a Manager for our HR Transformation ServiceNow team, you will use your knowledge and experience of HR operations and the ServiceNow HR Service Delivery (HRSD) platform to optimize our clients HR operations and help them drive business results.
In this role you will be responsible for:
Leading ServiceNow HRSD projects and work-streams through discovery, design, build, test, and deployment activities leveraging our agile deployment methodology
Providing hands-on leadership and Project Management to ensure deadlines are met and key deliverables are always accurate
Working with a team of both functional and technical consultants through requirements gathering and sprint design sessions for the ServiceNow HRSD applications
Working with client stakeholders to document baseline, current state HR Service Delivery operations
Developing the points of value to deliver throughout the HR Service Transformation effort
Developing detailed implementation plans for deploying the HR Service Delivery product including establishing key milestones, and finalizing budget/scope and high level architecture
Managing all aspects of the project/workstream, including monitoring and identifying any project issues early to be able to mitigate any risk for your client
Establishing user journeys and creating the user stories to support the design and configuration of the Employee Service Portal, Knowledge Management, and Case Management capabilities
Supporting the iterative configuration of the HRSD application, engage stakeholders to conduct reviews through joint design sessions

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