Desktop Engineer

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Responsible for troubleshooting problems associated with any PC hardware, software, peripherals, and network connectivity; determine necessary repair, modifications, and testing of such systems
Responsible for desktop/laptop imaging, installation and moves; performing system setup procedures on desktop/laptop for end-user; performing configuration changes and software installs, software package creation and deployment
Responsible for physical moves of computer hardware and peripherals
Provide physical inventory of desktops, laptops, monitors, printers, and related equipment
Make inventory recommendations/purchases as assigned
Be familiar with and able to troubleshoot mobile devices and related wireless technologies
Be familiar with and able to support applications including Outlook, Exchange, Office products and firm specific applications
Be familiar with and able to support basic networking issues
Be familiar with Active Directory and able to troubleshoot issues including structure, group membership, GPO’s, and scripts
Be able to clearly express ideas/opinions, use appropriate and effective communication methods, deal with firm employees and clients openly and honestly, be receptive and attentive to communication/feedback from firm employees and clients
Demonstrate teamwork by engaging in discussions with co-workers and promote a team environment where co-workers can collaborate to provide effective problem-resolution. Actively look for opportunities to help others in order to provide a balanced workload
Demonstrate initiative by contributing new ideas, being self-motivated, and obtaining/maintaining a working knowledge of relevant areas
Demonstrate organizational skills and effective use of time. Plan and prioritizing daily work and manage time to ensure work is timely and efficiently completed
Demonstrate flexibility and a willingness to adjust to changes in job requirements and scheduling
Be present and prepared for work as scheduled, use time off policies appropriately, and schedule lunch and breaks according to department needs
Utilize firm procedures and resources appropriately to ensure efficient delivery of work product
Perform other duties, responsibilities, and/or special projects as assigned
Requirements
Experience troubleshooting desktop and laptop hardware, network, software, and printing problems
Experience imaging systems on both desktop and laptop PCs
Minimum of 3 years of experience supporting hardware and Windows operating systems
Minimum of 3 years of experience supporting Microsoft applications, including Outlook, Exchange, Office products, and firm specific applications
Experience with Microsoft SCCM for imaging, inventory, and package deployment
Experience with Active Directory troubleshooting, including structure, groups, GPO’s, and scripts
Interpersonal skills necessary to communicate and provide information with courtesy and tact
Ability to transport, install, and maintain equipment, including computers, printers, and monitors. This requires occasional transportation of devices in excess of 50 lbs, and lying, stooping, and bending to fully install various pieces of equipment
Must have ability to travel independently

Company info

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