DESKTOP ENGINEER I SUPPORT SERVICES

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:text,ActualValueFromSolar:null},{QuestionName:Job Description,AnswerValue:u003cpu003eu003cbu003eBuild a Bigger, Better, Bolder Futureu003c/bu003eu003c/pu003eu003cpu003eu003c/pu003eu003cpu003eImagine working for a company that measures its success based off the growth of its colleagues, a company that invests in its future by investing in you. Little Caesars is a company where our colleagues make an impact.u003c/pu003eu003cpu003eu003c/pu003eu003cpu003eu003c/pu003eu003cpu003eu003cbu003eYour Mission u003c/bu003eu003c/pu003eu003cpu003eu003c/pu003eu003cpu003eIn this role, you will provide quality technical support with a high degree of customer satisfaction for low to moderately complex requests in a timely manner. You will enter tickets and document reported issues, ask detailed questions and resolve the reported issue or refer the support request to the next level for resolution. You will serve as the first line of contact for the Enterprise Technology Department from all levels of colleagues, based on the issue, and will support both domestic and international colleagues. You are required to do follow-up with callers with a resolutions or status on when ticket will be completed. You will also have responsibility for AS/400 Operations Duties including but not limited to AS400 reports, check requests and processing, and tape backups on a scheduled basis.u003c/pu003eu003cpu003eu003c/pu003eu003cpu003eu003c/pu003eu003cpu003eu003cbu003eHow You’ll Make an Impact u003c/bu003eu003c/pu003eu003culu003eu003cliu003ePromote positive customer service attitude among peers; foster professional relationship with all colleagues by listening, understanding and responding to their needs.u003c/liu003eu003cliu003eAnswer colleague technical queries (both initial and follow up) via phone, the ticketing system, email, IM Chat or in-person on a rotational basis.u0026nbsp; Log the colleague’s first contact as a new ticket or update any relevant open tickets.u003c/liu003eu003cliu003eFoster professional relationship with all colleagues by listening, understanding and responding to their needs.u0026nbsp; Promote positive customer service attitude among peers.u003c/liu003eu003cliu003eAnalyze, trouble-shoot and resolve referred ticket entries related to equipment, hardware, software, peripherals, etc.u0026nbsp; for low to moderately complex issues.u003c/liu003eu003cliu003eProvide clients with step-by-step instructions on use of equipment, passwords, sign-on or other administrator activities.u0026nbsp; If unable to resolve, refer ticket to a Desktop Engineer II.u003c/liu003eu003cliu003eResearch questions utilizing a variety of resources, including manuals, senior level desktop support colleagues or management.u003c/liu003eu003cliu003eLog all issues and resolutions, while working closely with senior desktop engineers and IT management on problem resolution.u003c/liu003eu003cliu003eContribute to the technical knowledgebase by adding or editing knowledge articles for consistency and sustainability.u003c/liu003eu003cliu003eCommunicate call trends in IT team meetings.u003c/liu003eu003cliu003eReceive and fulfill requests for AS400 reports.u003c/liu003eu003cliu003eReceive and fulfill requests for check printing per user and department then placing them in the receiving cabinets.u003c/liu003eu003cliu003ePerform tape backup on a schedule basis per documented processes.u003c/liu003eu003cliu003eCommunicate with new colleagues on computer use, passwords, explain issues and resolutions, update activity or train on new equipment or software.u003c/liu003eu003c/ulu003eu003cpu003eu003c/pu003eu003cpu003eu003c/pu003eu003cpu003eu003cbu003eWho You Are u003c/bu003eu003c/pu003eu003culu003eu003cliu003eAssociates degree in Computer Science, Information Technology.u0026nbsp; A combination of education and/or experience may be considered.u003c/liu003eu003cliu003eMinimum of one (1) year of experience in a Desktop Support environment that includes ticket logging, detailed problem outlines and initial recommendations to resolve problem.u003c/liu003eu003cliu003eEvidence of working knowledge of several of the following Windows Operating System, Active Directory knowledge and usage, and/or, Microsoft Office applications, including Excel, Word, Internet and preferably Lotus Notes.u003c/liu003eu003cliu003eDemonstrated ability to listen, ask questions, follow-up and address client concerns.u003c/liu003eu003cliu003eMust demonstrate experience in a fast-paced workplace and ability to be flexible, responsive and self-directed.u003c/liu003eu003cliu003eProven ability to function in a team environment, supporting team members when needed.u003c/liu003eu003cliu003eEvidence of ability to work effectively with customers in person and on the phone.u003c/liu003eu003c/ulu003eu003cpu003eu003c/pu003eu003cpu003eu003c/pu003eu003cpu003eu003cbu003eWhere You’ll Work u003c/bu003eu003c/pu003eu003culu003eu003cliu003eA state-of-the-art building with a modern-day, open environment in the heart of The District Detroit.u003c/liu003eu003cliu003eA colleague fitness center, work café and an outdoor patio with grills.u003c/liu003eu003cliu003eOver 60 different meeting spaces to help promote a collaborative environment.u003c/liu003eu003c/ulu003eu003cpu003eu003c/pu003e,VerityZone:jobdescription,QuestionType:textarea,ActualValueFromSolar:null},{QuestionName:Req Number,AnswerValue:5818BR,VerityZone:autoreq,QuestionType:text,ActualValueFromSolar:null},{QuestionName:City,AnswerValue:Detroit,VerityZone:formtext6,QuestionType:text,ActualValueFromSolar:null},{QuestionName:Functional Area,AnswerValue:Information Technology ,VerityZone:formtext5,QuestionType:single-select,ActualValueFromSolar:null},{QuestionName:State,AnswerValue:Michigan ,VerityZone:formtext2,QuestionType:single-select,ActualValueFromSolar:null},{QuestionName:Posted Job Title,AnswerValue:DESKTOP ENGINEER I, SUPPORT SERVICES,VerityZone:formtext7,QuestionType:text,ActualValueFromSolar:null},{QuestionName:Business Unit,AnswerValue:Little Caesars ,VerityZone:formtext3,QuestionType:single-select,ActualValueFromSolar:null}],GQId:2989,isGQResponsive:true,isActive:true,isSocialReferralJobRestricted:false,localeId:1033,AutoOptionalReqId:5818BR,Title:DESKTOP ENGINEER I, SUPPORT SERVICES,JobSiteId:6894,Link:****{Responsive_AdvancedCSS: \,Responsive_BackgroundColor: #FFFFFF,Responsive_BackgroundImage: none,Responsive_BaseFontColor: #000000,Responsive_BaseFontFamily: Arial, Arial, Arial, sans-serif,Responsive_BaseFontSize: 16px,Responsive_ButtonBackgroundColor: #000000,Responsive_CompiledCSS: /* remember to define focus styles! */input,select,.control,.ui-selectmenu-button,textarea,.pseudocheckbox,.pseudoradio,.controlWrapper,.textAreaWrapper,.lightBorder,.themed .ui-selectmenu-button,.ui-state-default { border-color: #000000;}.baseFontColor { color: #000000;}.baseColorPalette { background-color: #ffffff; 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