NOC Technician

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:text,ActualValueFromSolar:null},{QuestionName:Job Description,AnswerValue:u003cpu003eu003cbu003eBuild a Bigger, Better, Bolder Futureu003c/bu003eu003c/pu003eu003cpu003eImagine working for a company that measures its success based off the growth of its colleagues, a company that invests in its future by investing in you. Little Caesars is a company where our colleagues make an impact.u003c/pu003eu003cpu003eu003c/pu003eu003cpu003eu003cbu003eYour Mission u003c/bu003eu003c/pu003eu003cpu003eIn this role, you will be responsible for monitoring the store and corporate infrastructure health in all virtual capacities of the Network Operations Center (NOC). You will be the first point of contact for all major and critical incidents involving store and corporate production systems being down and/or inoperable per company standards. You will be responsible for monitoring NOC dashboards, alerts, incidents, calls, emails, and mobile text messages when applicable. You will be responsible for initiating a conference bridge line with the impacted users and/or stakeholders, the resolution team, and facilitate the call until agreed upon resolution by both parties.u003c/pu003eu003cpu003eu003c/pu003eu003cpu003eu003cbu003eHow You’ll Make an Impact u003c/bu003eu003c/pu003eu003culu003eu003cliu003eAnswer incoming calls pertaining to NOC related issues.u003c/liu003eu003cliu003eTriage the contacts received to best determine the resolution team. Asking relevant questions to determine the root cause of the issue.u003c/liu003eu003cliu003eDocument and track all issues and resolutions in the NOC alert tool, as well as the incident management system, including postmortem reporting and analysis.u003c/liu003eu003cliu003eEnsure calls are answered, alerts are sent out to appropriate parties, and bridge lines initiated, to help speed the recovery of the problem.u003c/liu003eu003cliu003eSend updates to the appropriate parties on an hourly basis until the resolution is reached. The resolution is then tracked under the Root Cause Analysis (RCA) process.u003c/liu003eu003cliu003eResearch and track emerging network operations technologies.u003c/liu003eu003cliu003eMonitor the NOC dashboards, and other monitoring tools for any physical and virtual systems for any issues that may impact the health of the company.u003c/liu003eu003cliu003eContribute to the technical knowledgebase by adding or editing knowledge articles for consistency and sustainability.u003c/liu003eu003cliu003eCommunicate incident trends to the Information Technology team meetings.u003c/liu003eu003cliu003eAnswer helpdesk calls for technical and process related questions and issues.u003c/liu003eu003cliu003eAssist in companywide software patches and deployments using our deployment tools.u003c/liu003eu003cliu003eMonitor and report on company hardware and software assets.u003c/liu003eu003cliu003ePerform additional tasks as requested by the supervisor and/or team lead.u003c/liu003eu003c/ulu003eu003cpu003eu003cbru003eu003cbu003eWho You Are u003c/bu003eu003c/pu003eu003culu003eu003cliu003eAssociates degree in Computer Science, Information Technology. A combination of education and/or experience may be considered.u003c/liu003eu003cliu003eMinimum of four (4) year’s working experience in a Desktop Support environment that includes ticket logging, detailed problem outline and initial recommendations to resolve problem.u003c/liu003eu003cliu003eEvidence of previous work in a customer support role.u003culu003eu003cliu003eu003culu003eu003cliu003eEvidence of working knowledge of several of the following Windows Operating System,Basic TCP/IP networking protocols, Active Directory knowledge and usage, and/or Microsoft Office applications, including Excel, Word, Internet and preferably Lotus Notes.u003c/liu003eu003c/ulu003eu003c/liu003eu003c/ulu003eu003c/liu003eu003cliu003eDemonstrated ability to listen, ask questions, follow-up and address client concerns.u003c/liu003eu003cliu003eMust demonstrate experience in a fast-paced workplace and ability to be flexible and responsive and thrive in an ambiguous environment.u003c/liu003eu003cliu003eProven ability to function in a team environment, supporting team members when needed.u003c/liu003eu003cliu003eEvidence of ability to work effectively with customers in person and on the phone.u003c/liu003eu003cliu003eAbility to answer a 24/7 technical support phone on a rotational basis.u003c/liu003eu003cliu003eAbility to lift and carry computer equipment (up to 50 lbs.) and be flexible to work in small spaces (i.e., under desks, etc.).u003c/liu003eu003c/ulu003eu003cpu003eu003cbru003eu003cbu003eWhat Will Make You Stand Out u003c/bu003eu003c/pu003eu003culu003eu003cliu003eBachelor’s degree in Computer Science, Information Technology or related discipline.u003c/liu003eu003cliu003ePrior experience with basic TCP/IP Networking protocols.u003c/liu003eu003c/ulu003eu003cpu003eu003cbru003eu003cbu003eWhere You’ll Work u003c/bu003eu003c/pu003eu003culu003eu003cliu003eA state-of-the-art building with a modern-day, open environment in the heart of The District Detroit.u003c/liu003eu003cliu003eA colleague fitness center, work café and an outdoor patio with grills.u003c/liu003eu003cliu003eOver 60 different meeting spaces to help promote a collaborative environment.u003c/liu003eu003c/ulu003e,VerityZone:jobdescription,QuestionType:textarea,ActualValueFromSolar:null},{QuestionName:Req Number,AnswerValue:5489BR,VerityZone:autoreq,QuestionType:text,ActualValueFromSolar:null},{QuestionName:City,AnswerValue:Detroit,VerityZone:formtext6,QuestionType:text,ActualValueFromSolar:null},{QuestionName:Functional Area,AnswerValue:Information Technology ,VerityZone:formtext5,QuestionType:single-select,ActualValueFromSolar:null},{QuestionName:State,AnswerValue:Michigan ,VerityZone:formtext2,QuestionType:single-select,ActualValueFromSolar:null},{QuestionName:Posted Job Title,AnswerValue:NOC Technician,VerityZone:formtext7,QuestionType:text,ActualValueFromSolar:null},{QuestionName:Business Unit,AnswerValue:Little Caesars ,VerityZone:formtext3,QuestionType:single-select,ActualValueFromSolar:null}],GQId:2989,isGQResponsive:true,isActive:true,isSocialReferralJobRestricted:false,localeId:1033,AutoOptionalReqId:5489BR,Title:Network Operations Technician, Hardware Engineering,JobSiteId:6894,Link:****{Responsive_AdvancedCSS: \,Responsive_BackgroundColor: #FFFFFF,Responsive_BackgroundImage: none,Responsive_BaseFontColor: #000000,Responsive_BaseFontFamily: \u0027Helvetica Neueu0027, Helvetica, Arial, sans-serif,Responsive_BaseFontSize: 16px,Responsive_ButtonBackgroundColor: #000000,Responsive_CompiledCSS: .baseFontColor { color: #000000;}.baseColorPalette { background-color: #ffffff; 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