ServiceNow CMDB Architectremote virtual home office

Profile

Description

Would you like to design a ServiceNow CMDB while working from home? If so, this position could be for you.

The successful candidate will be responsible for designing CMDB solutions that maintain CMDB integrity and effectively support other ITSM processes such as Incident Mgt., Change Mgt., and Asset Mgt.

Responsibilities

ServiceNow CMDB Architect

Responsibilities


Develop and maintain the technical design of the ServiceNow CMDB to meet the current and anticipated scope, maintain CMDB integrity, and effectively support other ITSM processes such as Incident Mgt., Change Mgt., and Asset Mgt.
Develop, maintain, and ensure adherence with CMDB technical design standards
Create and maintain CMDB architecture and technical design documentation
Proactively identify ServiceNow technical deficiencies and recommend solutions
Evaluate enhancement requests, provide design recommendations, and document technical requirements
Ensure solution design and process consistency and continuity across the CMDB, IT Domains, and the processes that depend on the CMDB
Design and implement solutions, which may include or require client scripts, UI policies, UI actions, business rules, workflows, and automation
Proactively identify and resolve data or functionality gaps in the CMDB
Design, implement, manage and ensure the effectiveness of the integration of the CMDB with external sources of data (e.g.: SCCM)
Design, implement, and manage the integration of the CMDB with other systems that receive CMDB data
Develop and manage transforms for bulk updates to the CMDB
Participate in ServiceNow upgrade planning, testing, and validation
Provide technical leadership, guidance and training as needed
Collaborate with cross-functional teams to achieve goals and objectives
Develop and maintain plans for both project and operational activities and provide project or operational briefings / updates as needed
Communicate technical challenges and solutions to both technical and non-technical audiences


Required Qualification


5 years' experience with designing / developing technical solutions for a ServiceNow CMDB, including those related to the Cloud, to maintain CMDB integrity, and to support other ITSM processes such as Incident Mgt., Change Mgt., and Asset Mgt.
In-depth understanding and background in CMDB, ServiceNow Discovery, Service Mapping, and Performance Analytics
Experience developing and maintaining CMDB technical design standards
Demonstrated experience creating / maintaining CMDB technical documentation
Experience working with stakeholders to evaluate enhancement requests, providing designing recommendations, and documenting technical requirements
Experience designing solutions that include or require client scripts, UI policies, UI actions, business rules, workflows, and automation
Experience integrating the ServiceNow CMDB with external data sources (e.g.: SCCM) and data consumers
Expert understanding of the key technologies relevant to the ServiceNow integration solutions, including ODBC, REST, SOAP, LDAP, SSL, etc.
Strong technical leadership skills
Excellent organization skills and an ability to develop and implement plans for transforming issues / requests to completion
Demonstrated ability to effectively prioritize and balance multiple activities
Resourceful, takes the initiative to accomplish goals and objectives
Strong understanding of the overall IT infrastructure
Strong communication (written and verbal) and interpersonal skills with technical and non-technical audiences


Preferred Qualifications


ServiceNow Certified System Administrator (CSA)
ITIL foundation certified
Bachelor's degree in Computer Science or other related field
Experience in ServiceNow scripting using Javascript
Demonstrated experience implementing ServiceNow's CSDM, preferably version 3.0, and other data model designs for the CMDB
Additional ServiceNow Certifications a plus
CIS - SAM
CIS - HAM
CIS - Application Portfolio Management (APM) Implementer
Certified Master Architect


Scheduled Weekly Hours

40

Company info

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