Branch Administration Representative 2-Scheduling Coordinator WAH

Profile

Description

The Referral Coordinator 2 performs varied activities and moderately complex administrative/operational/customer support assignments. Typically works on semi-routine assignments.

Responsibilities

Scheduling:


Ensures that requests for homecare service are filled promptly , and scheduled into computer in a timely manner
Ensure that homecare schedules are complete and accurate in computer
Reviews Santrax records daily to ensure that all staff are at clients as scheduled. Follows up immediately on any discrepancies
Reviews all scheduled homecare daily in preparation for payroll, and billing approvals by manager
Reports any client or staff issues to supervisor promptly
May participate in administrative on call backed up by professional staff for client/family issues
Managing overtime for caregivers


General Functions:


Participates in On-Call handoff meetings as necessary
Mandatory weekly meetings for Schedulers
Maintains on-call logs
Performs any other functions as requested by supervisor


In this role you will:


Schedule caregivers (CNAs & HHAs) for private pay home visits
Communicate scheduling changes with client families
Pull Santrax reports on a weekly basis
Participate in on-call as needed
Provide solid front line customer service to clients, caregivers and families


Required Qualifications


High School Diploma or equivalent
Proficient with Microsoft Office applications including Microsoft Word, Excel and Outlook
Excellent professional communication abilities, at all levels within the organization and with patients, at all times


Preferred Qualifications


1 year or more of hands-on healthcare experience in a clinical setting, preferably within the Medicare population
Call center experience
Previous experience with ClearCare
Associate's/Bachelor's Degree
Bilingual in English and Spanish


Additional Information

As part of our hiring process for this opportunity, we may contact you via text message and email to gather more information using a software platform called Modern Hire. Modern Hire Text, Scheduling and Video technologies allow you to interact with us at the time and location most convenient for you.

If you are selected to move forward from your application prescreen, you may receive correspondence inviting you to participate in a pre-recorded Voice, Text Messaging and/or Video interview. Your recorded interview will be reviewed and you will subsequently be informed if you will be moving forward to next round of interviews.

Alert: Humana values personal identity protection. Please be aware that applicants selected for leader review may be asked to provide a social security number, if it is not already on file. When required, an email will be sent from **** with instructions to add the information.

Scheduled Weekly Hours

40

Company info

Sign Up Now - MiamiCrossing.com