Technical Support Services Director

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Technical Support Services Director
Niwot, CO
JOB SUMMARY:
The Technical Support Service Director role is to oversee the technical support services staff and ensure that end users are receiving the appropriate assistance. This includes the responsibility of managing all procedures related to the identification, prioritization, and resolution of end user help requests, including the monitoring, tracking, and coordination of Service Desk functions. Some minimal travel may be required.
The Director must be readily accessible via mobile phone and email during off-hours.
Full job responsibilities and qualifications can be reviewed on our Careers Page: ****QUALIFICATIONS:
Four-year degree in Computer Science, Information Management or related field, or equivalent experience. At least ten years of Technical Support experience, including management or leadership experience.
ITIL certification is required.
Demonstrated progressive experience in the management of a technical support team.
Proven track record of developing and providing Service Level Agreements and Service Desk deliverables.
Skills in problem analysis, documentation and resolving IS problems.
Excellent organizational, analytical project management skills; able to work on multiple projects while meeting deadline demands.
Ability to present ideas in user-friendly language to non-technical staff and end users.
Must be able to work in our Niwot office Monday through Friday.
BENEFITS:
Medical, Dental/Vision, FSA/HSA, 401k, Life/Disability Insurance, PTO, Paid Holidays, Training & Development, College Savings Plan, Commuter Benefits, Adoption Assistance, and more.
TO APPLY:
Apply online at ****Company Overview
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