Intake Specialist Inside Sales And Admin

Profile

Intake Specialist, Inside Sales and Admin
Duties: Telephone intake for prospective new clients and customer service for existing clients, judges, and courts. Correctly spell common first and last names from around the world. Accurately type and listen at the same time. Fast data entry.. Professional voice and appearance - first sound and look of the firm (excellent customer service skills and prior sales experience). Clear diction, pronunciation and telephone voice. Draft and respond to emails throughout the day. Update, coordinate, and communicate with clients, attorneys, and court staff on behalf of the Firm. Organize and manage client documents and paperwork. Strong scheduling skill and experience- Calendar due dates and deadlines based on attorney preferences and knowledge of pending trials and work already scheduled. Strong basic office skills- data entry, filing, copying, organizing electronic and physical files, ability to use high speed commercial copy machine, resolve paper jams and make 2 sided copies. Deliver and pickup documents to and from courthouse, other attorneys offices, and local businesses. E-file documents using Odyssey and Peach Court. Handle confidential and sensitive client information and materials with care and caution. Track billable hours for team. Receive, sort, process, and communicate incoming mail. Use stamps.com to send outgoing mail. Scanning and saving documents with the correct name to the correct location. Resolving routine customer issues or escalating to appropriate person. Return calls for client and prospective clients, conduct client care follow-up. Any other duties needed to ensure the success of the firm- must be flexible and willing to do any other job or function (not tied to a job title, but willing to help where needed).

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