Government Representative 2 Data amp Operations Administrator Department of Labor and Workforce Development Trenton NJ

Profile

Posted: April 20, 2022

| Application Deadline:

Open Until Filled

Title

Government Representative 2

Data & Operations Administrator

Department of Labor and Workforce Development

Trenton

SALARY

: $125,000.00 to $134,000.00 p/year

Posting #:

2022-094

Our Team

The NJDOL, in collaboration with the New Jersey Office of Innovation, is looking for diverse and experienced team to embark on a comprehensive effort to improve the experience of receiving unemployment insurance benefits. This includes building a

claimant-focused, integrated Unemployment Insurance system resilient to significant and catastrophic periods, such as climate

and pandemic events and modernizing the case management, and technology systems, underpinning the UI program, and improve the equity of outcomes for all NJ residents. The team is charged with building the system of the future in collaboration with colleagues across New Jersey, experts in academia and the private sector, and federal partners, to enable us to address barriers at their source, starting with equity at the core, and serve as a model where concepts can be rapidly tested, learned from, implemented, and improved upon using proven practices. The team reports directly to the New Jersey Commissioner of Labor.

The team uses data-driven, agile, and human-centered and equitable design practices spanning technology, process, policy, and people to deliver holistic solutions that are needed to transform the Unemployment Insurance system and experience. This effort is unique in the number of areas it seeks to improve, the level of partnership between the state and federal government, including NJ’s selection as a key partner to the US Department of Labor and US Digital Service

( https://www.nj.gov/labor/lwdhome/press/2021/20211214_uipilot.shtml

), and availability of funding to make critical

improvements to the process. Working with federal and state partners, the program will use modern, modular components that

enable flexibility for the state, maximize the ability to leverage best-in-class private and public sector solutions including from the federal government, and enable re-use by others across the country in service of raising the bar of Unemployment Insurance service delivery. To enable us to take advantage of this opportunity, the State of New Jersey Department of Labor is establishing an Office of Unemployment Insurance Modernization and building the team that will lead this effort for the state.

Data & Operations Administrator/Officer

The Data & Operations Administrator/Officer will establish a system for performance management to optimize program delivery

and manage finance and budgeting for the Office of Unemployment Insurance Modernization. Key objectives for this role

include:

Lead cross-functional team to help the office implement or improve capabilities to use quantitative and qualitative methods to collect, validate, analyze, and display customer feedback and performance data to aid service improvement and decision-making.

Develop and optimize office KPIs to deliver continual improvement of the UI claimant experience and monitor system performance.

Manage and report on the financial plan for the project, ensuring that funds are deployed effectively and that the project remains within budget. Advocate and apply for additional funding from available sources, including state, federal, and relevant external grants, as necessary.

Build an operations team to deliver on the needs of the Unemployment Modernization Office; provide coaching, mentorship, and professional development opportunities; support employee wellbeing.

Civil Service Commission Requirements (Education/Experience/Licenses)

EDUCATION AND EXPERIENCE:

Graduation from an accredited college or university with a Bachelor’s degree with a

minimum of one (1) year experience, and a proven track record, in the identified experience, skills and abilities:

NOTE:

Applicants who do not possess the required education may substitute additional experience as indicated on a year-for-

year basis with thirty (30) semester hour credits being equal to one (1) year of experience.

NOTE:

A Master's degree is preferred.

PREFERRED EXPERIENCE, SKILLS AND ABILITIES:

Data Analysis and Financial Management Expertise – This core qualification involves the ability to deliver holistic, human-centered customer experiences. Candidates should have significant experience in each of the following areas: Experience helping collect and manage data as a practitioner in the craft of data science or ability to oversee staff with this charter

Experience leading, communicating, and developing deliverables for large technical projects. This experience

must include ALL of the following:

Developing project management documentation (e.g. scopes of work, project plans, status reports)

Briefing executive level stakeholders on project information (e.g. status, technical details, blockers, dependencies)

Developing data visualizations for stakeholders

Experience using quantitative and qualitative methods to collect, validate, analyze, and display data to aid service improvement and decision-making in projects or organizational contexts.

Experience developing and managing a departmental budget for a $10M organization.

Experience with public sector budgeting and procurement.

Delivering World Class Services- Experience delivering public-facing programs or products with a large number of users and high availability

requirements. This includes crafting or creating product vision, strategy or roadmaps

Experience leading the development, delivery or integration of projects with complex requirements, multiple stakeholders with disparate views, or high levels of bureaucracy.

Experience applying leading industry practices in the design, development and delivery of digital products or services.

Experience working with and leading cross-functional teams.

Leading Change - Bring about strategic change, both within and outside the organization, to meet organizational goals, establish an organizational vision and continuous implementation in a changing environment.

Leading People - Lead people toward meeting the organization’s vision, mission, and goals while providing an inclusive workplace that fosters the development of others, facilitates teamwork, and supports resolution of conflicts.

Results Driven - Meet organizational goals and customer expectations to make decisions that produce high-quality results by applying technical knowledge, analyzing problems, and calculating risks.

Business Acumen - Manage human, financial, and information resources strategically.

Building Coalitions - Involves the ability to build coalitions internally with existing NJ DOL programs and divisions, State colleagues and departments, and with Federal agencies, local governments, and other external stakeholders to achieve common goals.

RESUME NOTE:

Eligibility determinations will be based only upon information presented on the resume along with other

supporting documents.

Benefits

The Department of Labor and Workforce Development (DOL) provides many benefits to employees to acknowledge and value their contribution. Statewide benefits include health insurance, pension, Flexible Spending Accounts (FSA)/Health Savings

Accounts (HSA), life insurance, deferred compensation and more. The DOL also provides tuition reimbursement (after nine months of employment), Alternate Workweek Program (determined by division), and employee training.

Per Executive Order 253, all state employees are required to be vaccinated by October 18, 2021 or undergo frequent testing. Please do not submit your vaccine card at this time.

To Apply

If you qualify and would like to be considered, please submit your resume (including daytime phone number and

email address) and a letter of interest (200 words or less) identifying the following:

1. Where can we find you online? Add up to three links (e.g., GitHub, GitLab, LinkedIn, Portfolio, Articles).

Please link to online examples of your work, if possible.

2. What do you find compelling about the role?

EMAIL:

Human Capital Strategies

Recruitment Unit

[email protected]

*Subject line must specify complete job posting number

This is not a promotional announcement for a Civil Service Examination.

This posting may result in personnel actions which will require final approval by the Department of Labor and Workforce

Development and the Civil Service Commission in accordance with Civil Service Commission rules and regulations.

Job Posting Authorized by Tennille R. McCoy, Assistant Commissioner, Division of Human Capital Strategies

More information on job requirements can be found here

Newly hired employees must agree to a thorough background check that may include fingerprinting.

- Any appointments made from postings which involve movement between unit scopes, may result in a forfeiture of rights to any promotional list in a former unit scope.

- As of September 2010, in accordance with N.J.S.A. 52:14-7, the “New Jersey First Act,” all new employees must reside in

the State of New Jersey, unless exempted under the law. If you do not live in New Jersey, you have one year after you begin employment to relocate your residence to New Jersey, or to secure an exemption.

- Work Authorization: Applicants must be authorized to work in the United States according to the Department of Homeland

Security, United States Citizenship and Immigration Services regulations. NJDOL does not provide sponsorship or accept

student OPT/CPT programs, F1 or H1B work authorization visas.

The New Jersey Department of Labor and Workforce Development is an Equal Opportunity/Affirmative Action Employer.

We are the nation's most respected bipartisan organization providing states support, ideas, connections and a strong voice on Capitol Hill.

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