Call Center Agent

Profile

WHY **MEMBERS ONLY**SIGN UP NOW***.?
Are you ready for your next adventure? From down range to corporate positions around the world, we provide you with opportunities to grow your career while helping to make the world more secure.
**MEMBERS ONLY**SIGN UP NOW***. provides opportunities across every major continent for individuals who want to build successful careers in a fast-paced, growing industry. Legal, moral and ethical business practices remain at the cornerstone of our culture and **MEMBERS ONLY**SIGN UP NOW***. continues to be recognized for our emphasis on quality and compliance. This strong track-record of performance is supported by our deep relationships with our government and commercial customers. Our employees worldwide, the majority of whom are military or law enforcement veterans, have ambition and passion for creating a safer world. Join us to Secure Success!
RESPONSIBILITIES
The Automotive Service Advisor is responsible for performing various administrative services, and providing general administrative support in maintaining the records associated with the day to day operations.
Answer phones and route accordingly
Assist with directing drivers of vehicles/tractor trailers for breakdown services, repairs and accidents to the most effective/convenient repair location
Documenting phone calls into vehicle software
Giving approval, keying repairs and processing invoices for payment
Ability to professionally interact with customers, colleagues and command members at all levels; and to foster positive business relationships
Ability to learn job-related material primarily through oral instruction, observation or on-the-job training
Other duties as assigned
QUALIFICATIONS
Must be a US Citizen
High School Diploma or equivalent required
Previous experience in the automotive service industry preferred
Must possess a valid Driver's License
Must successfully pass Federal background check
Proficiency with MS Office Suite
Effective oral and written communication skills with all levels of the organization
Strong organizational skills with the ability to manage time and multiple priorities to completion
Problem solving skills with an analytical thought process
Ability to adapt to a rapidly changing environment
ABOUT
**MEMBERS ONLY**SIGN UP NOW***.
**MEMBERS ONLY**SIGN UP NOW***. protects critical priorities safely and efficiently around the world. Operating in 40 countries and based in the Washington D.C. area, our 22,000 **MEMBERS ONLY**SIGN UP NOW***. employees bring unparalleled dedication and passion for creating a safer world and upholding the highest standards of compliance, quality and integrity. As a leading global provider of risk management, security, humanitarian, training and operational support services to government and commercial customers worldwide, **MEMBERS ONLY**SIGN UP NOW***.' forward thinking solutions include a range of synergistic services, including background investigations, social intelligence tools, advanced training, logistics and life support, UAV and K9 services, and crisis response mitigation. At **MEMBERS ONLY**SIGN UP NOW***., our number one priority is to secure success for our customers. For more information, visit ****BENEFITS
**MEMBERS ONLY**SIGN UP NOW***. offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflect its commitment to creating a diverse and supportive workplace.
WORKING CONDITIONS
Work is typically based in a busy office and fleet/shop environment and subject to frequent interruptions. Business work hours are Monday-Friday from 7:00 am to 4:00 pm, however some extended or weekend hours may be required.
PHYSICAL REQUIREMENTS
Must be able to lift and carry awkward items weighing up to 25 lbs. Requires intermittent standing, walking, climbing, kneeling, sitting, squatting, stretching and bending throughout the workday.
Location(s):
Richmond, Virginia, United States

Company info

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