Director Of It Infrastructure

Profile

Director Of IT Infrastructure
The candidate will be responsible for both Operational Excellence and Customer Service. Will be responsible for developing and mentoring a highly effective team, and will lead and mentor that team across multiple technology disciplines, provide management acumen in leveraging existing technologies to best serve the Firm and to get the most out the investment and replacing or consolidating under-performing technologies and systems. Works alongside and closely with the Infrastructure personnel in developing and deploying infrastructure solutions with an emphasis on Service Delivery and consolidating infrastructure across the enterprise. Develop an effective project management strategy, implement techniques, and mentor the team in the discipline. Develop and implement change management policies to reduce risk and minimize negative impact to the business. Stay abreast of the latest technologies and exploring new trends and how they can be applied to current and future business needs. Develop strategic partnerships and alliances with vendors. Establish standards of performance and monitor conformance for both staff and strategic partners. Ensure technical problems are resolved in a timely and cost-effective manner. Evaluate the effectiveness, efficiency, and costs of existing technology and systems, research new or alternative solutions, and make recommendations to senior management as appropriate. Ensure that investments in technology are appropriate to the needs of the business, the developments in the industry, and that they produce satisfactory returns. Prioritize, assign, and manage a portfolio of technology projects in support of business goals; ensure delivery of projects within time and cost limitations. Incorporate best practices to improve existing methods and processes. Defines performance metrics of the key operational system functions and reports against these metrics on a monthly basis, reviewing and redefining metrics as efficiency improves. Provide periodic updates to the Firm Disaster Recovery Plan to ensure plan is current and consistent with current practices, system configurations and operational procedures. Coordinate support from vendors when systems experience problems. Provides 24x7 hardware and software support for systems such as Active Directory, Office 365, Windows Based servers, DMS, VMWare, Veeam, etc. Support Cisco based switches, routers, wireless devices, video as well as Call Manager and Unity. Support MPLS network, voice and SIP networks. Advanced knowledge of administrating Microsoft Office 365. Designs, implements, and manages data storage systems and components. Responsible for working with the CIO and Application and User Experience Director to understand the operations of the service teams and provide technological input to enhance client services. Assists the CIO to develop annual and 3-year technology plan and associated IT budgets. Meets regularly with CIO to review and prioritize IT requirements. Works with Application and User Experience Director to support application and training efforts to ensure technology use meets the firm’s obligations. Assists CIO with interviews and selection of outside vendors. Responsible for the overall development of team members, developing their skills, their continuing education / training, and developing their career paths. Provides mentoring to IT Infrastructure Personnel staff including the necessary training and development plan to ensures goals are achieved as agreed. Plans and oversees the activities of the IT Infrastructure Personnel and computer systems, including administration of the network infrastructure and operating systems and any other computer operating systems within the law office. Leads, manages and develops the IT Infrastructure Personnel, holds regular meetings to set and review tasks and targets; conducts semi-annual status and annual performance reviews; consults with the CIO regarding performance issues and takes appropriate action; delegates appropriately. Determines IT Infrastructure Personnel staffing needs, mentors staff, monitors staff workload and overtime, recommends temporary assistance as necessary and participates in salary budget process. Participates in hiring process for IT Infrastructure Personnel staff, reviews resumes, interviews candidates, and makes hiring recommendations. Develops and maintains positive working relationships, treats clients, co-workers and visitors with respect, is courteous and helpful in all contacts, maintains professionalism under pressure. Communicate effectively, both orally and in writing, to clearly express ideas and opinions. Demonstrates teamwork, is receptive to and acts upon input from others, is willing and able to compromise as needed, displays willingness to work with all firm employees, willingly assists others. Generates and maintains documentation on all system administrative procedures performed and publishes such materials as appropriate. Assists other IT teams in the implementation of system changes or deployment of applications. Ensure that security is maintained in accordance with the firm’s security standards. Carries out routine security audits of the firm’s computer systems. Travels to any office location when needed, even at moments notice. Should have extensive knowledge of Excel for preparation of budgets. Must have practical knowledge of LAN/WAN/WLAN infrastructure, server and desktop computer technology, applications, programming and electronics. Technical skills and ability to operate and support a multi-location network (200+ users). Should have 5+ years of work experience as technology manager in a medium to large multi-site network environment, preferably in a professional services environment, in a position involving supervision of subordinates, project management and coordination, upper management interaction, and working with outside vendors on bids related to services and products. Should have graduated from a recognized college or university with major course work in computer science or complimentary degree or equivalent knowledge gained by practical experience.

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