Sr. Process Analyst Quote to Cash

Profile

u003cpu003eu003cstrongu003eOUR VISION: THE WORLD. SUBSCRIBED.u003c/strongu003eu003c/pu003enu003cpu003eu003cspan style=font-weight: 400;\u003eCustomers have changed. They’re looking for new ways to engage with businesses. Consumers today have a new set of expectations. They want outcomes, not ownership. Customization, not generalization. Constant improvement, not planned obsolescence.u0026nbsp;u003c/spanu003eu003c/pu003enu003cpu003eu003cspan style=font-weight: 400;\u003eIn the old world (let’s call it the Product Economy) it was all about things. Acquiring new customers, shipping commodities, billing for one-time transactions. But in today’s new era, it’s all about relationships. More and more customers are becoming subscribers because subscription experiences built around services meet consumers’ needs better than the static offerings or a single product.u003c/spanu003eu003c/pu003enu003cpu003eu003cspan style=font-weight: 400;\u003eOur vision is “The World Subscribed” where one day every company will be a part of the Subscription Economy® (a phrase coined by our CEO, Tien Tzuo and author of the best selling book u003c/spanu003eu003ca href=****style=font-weight: 400;\u003eSubscribedu003c/spanu003eu003c/au003eu003cspan style=font-weight: 400;\u003e).u0026nbsp;u003c/spanu003eu003c/pu003enu003cpu003eu003cspan style=font-weight: 400;\u003eAs consumers wave goodbye to ownership, join us as we help companies win on their journey to usership!u003c/spanu003eu003c/pu003enu003cpu003eu003cstrongu003eTHE TEAMu003c/strongu003eu003c/pu003enu003cpu003eu003cspan style=font-weight: 400;\u003eZuora’s Quote-to-Cash (QTC) Program Management team sits within Finance and serves as the center of excellence for all things QTC. Our mission is to make Zuora’s QTC program the model for QTC best practices and operational rigor, all while leveraging Zuora’s own products. We help the QTC teams get work done in the most efficient way possible!u0026nbsp;u003c/spanu003eu003c/pu003enu003cpu003eu003cstrongu003eYOUR MISSION:u0026nbsp;u003c/strongu003eu003c/pu003enu003cpu003eu003cspan style=font-weight: 400;\u003eAs a critical member of the QTC Program Management team, you will drive continuous improvement within Zuora’s own QTC program, partnering with teams such as Deal Desk, Billing Operations, Revenue Accounting, IT, Global Services (GS), GS Ops, and more. Because Zuora strives to be its first and best customer, you will also be an integral part of the Zuora-on-Zuora (ZoZ) program and positioned to influence enhancements to Zuora’s own suite of products. Your reach will not be limited to the internal customer experience; you will have the ability to touch the Zuora customer experience, too. The QTC and ZoZ programs span Finance, IT, GTM, Product and Engineering, so your direct efforts will manifest in actual company and product growth.u003c/spanu003eu003c/pu003enu003cpu003eu003cspan style=font-weight: 400;\u003eJoin us on our own journey to usership as a driver - not just a passenger!u003c/spanu003eu003c/pu003enu003cpu003eu003cstrongu003eTHE OPPORTUNITY (AKA: Why you want this role over any other out there)u0026nbsp;u003c/strongu003eu003c/pu003enu003cpu003eu003cspan style=font-weight: 400;\u003eThe QTC Sr. Process Analyst will learn and apply QTC best practices at Zuora and have the opportunity to start on the pathway to becoming a leader in the industry and an SME in this space.u0026nbsp; Creating and maintaining a best-in-class program and process is not without its challenges! We have a lot to achieve, and that is why the QTC Program Management team is growing.u0026nbsp;u003c/spanu003eu003c/pu003enu003cpu003eu003cstrongu003eOUR TECH STACK: u003c/strongu003eu003cspan style=font-weight: 400;\u003eZuora CPQ, Zuora Billing, Zuora Revenue, Zuora Collect, Salesforce, FinancialForce, NetSuite, Avalara, GSuite, Slack, Lucidchartu003c/spanu003eu003c/pu003enu003cpu003eu003cstrongu003eWHAT YOU’LL ACHIEVEu003c/strongu003eu003c/pu003enu003culu003enu003cli style=font-weight: 400;\u003eu003cspan style=font-weight: 400;\u003eWithin the first 90 days:u0026nbsp;u003c/spanu003eu003c/liu003enu003culu003enu003cli style=font-weight: 400;\u003eu003cspan style=font-weight: 400;\u003eYou will be provided introductions to specific cross-functional stakeholders, begin to build trust with them, understand the nuances of each of their teams and processes, and own the maintenance of QTC process documentation.u003c/spanu003eu003c/liu003enu003cli style=font-weight: 400;\u003eu003cspan style=font-weight: 400;\u003eYou will partner with cross-functional teams and own the QTC-readiness process for New Product Introductions (NPIs), minimizing the time it takes for us to go-to-market with new products.u0026nbsp;u003c/spanu003eu003c/liu003enu003cli style=font-weight: 400;\u003eu003cspan style=font-weight: 400;\u003eYou will be the Finance lead for product catalog updates such as pricing updates, product name changes, and entitlement updates.u0026nbsp;u003c/spanu003eu003c/liu003enu003c/ulu003enu003cli style=font-weight: 400;\u003eu003cspan style=font-weight: 400;\u003eBy 6 months:u0026nbsp;u003c/spanu003eu003c/liu003enu003culu003enu003cli style=font-weight: 400;\u003eu003cspan style=font-weight: 400;\u003eYou will be the Finance lead for our recurring delivery sprints. These sprints require the QTC Sr. Process Analyst to prioritize scope, gather requirements, coordinate testing, and hold multiple teams accountable for hitting deadlines.u003c/spanu003eu003c/liu003enu003cli style=font-weight: 400;\u003eu003cspan style=font-weight: 400;\u003eYou will assist with change management on key initiatives and complex projects.u0026nbsp;u003c/spanu003eu003c/liu003enu003cli style=font-weight: 400;\u003eu003cspan style=font-weight: 400;\u003eYou will be the driver for smaller, less complex projects.u003c/spanu003eu003c/liu003enu003cli style=font-weight: 400;\u003eu003cspan style=font-weight: 400;\u003eYou will partner with the QTC teams and the Director of the QTC program to compile and deliver monthly and quarterly business reviews.u0026nbsp;u003c/spanu003eu003c/liu003enu003c/ulu003enu003cli style=font-weight: 400;\u003eu003cspan style=font-weight: 400;\u003eAfter your first year:u0026nbsp;u003c/spanu003eu003c/liu003enu003culu003enu003cli style=font-weight: 400;\u003eu003cspan style=font-weight: 400;\u003eYou will have an in-depth understanding of QTC from an end-to-end perspective and how the process is enhanced by the use of Zuora’s products.u003c/spanu003eu003c/liu003enu003cli style=font-weight: 400;\u003eu003cspan style=font-weight: 400;\u003eYou will own at least one to two subprograms within QTC and be responsible for driving all related process improvements and projects.u0026nbsp;u003c/spanu003eu003c/liu003enu003c/ulu003enu003c/ulu003enu003cpu003eu003cstrongu003eWHAT YOU’LL NEED TO BE SUCCESSFULu003c/strongu003eu003c/pu003enu003culu003enu003cli style=font-weight: 400;\u003eu003cspan style=font-weight: 400;\u003e4-6 u003c/spanu003eu003cspan style=font-weight: 400;\u003eyears of experience in one or more QTC functions such as Deal Desk, Order Management, Billing Operations, Sales Operations, and/or Revenue Operations at a SaaS company or as a consultant or business analyst with a focus on QTC or lead-to-cash. Prior experience as a program manager, project manager, or team lead is a plus.u003c/spanu003eu003c/liu003enu003cli style=font-weight: 400;\u003eu003cspan style=font-weight: 400;\u003eIn-depth knowledge and understandingu003c/spanu003eu003cspan style=font-weight: 400;\u003e of the QTC process (Lead-to-Cash preferable).u003c/spanu003eu003c/liu003enu003cli style=font-weight: 400;\u003eu003cspan style=font-weight: 400;\u003eA track record of leading process improvement initiatives to implement industry best practices.u003c/spanu003eu003c/liu003enu003cli style=font-weight: 400;\u003eu003cspan style=font-weight: 400;\u003eCross-functional collaboration experience with technical teams like IT or Business Technology and a basic understanding of agile and scrum methodologies.u0026nbsp;u003c/spanu003eu003c/liu003enu003cli style=font-weight: 400;\u003eu003cspan style=font-weight: 400;\u003eAbility to think strategically about the big picture but also execute tactical, detail-oriented tasks like writing requirements, creating test plans, and documenting processes.u003c/spanu003eu003c/liu003enu003cli style=font-weight: 400;\u003eu003cspan style=font-weight: 400;\u003eA self-starter mentality and a desire to make a positive, lasting impact.u003c/spanu003eu003c/liu003enu003cli style=font-weight: 400;\u003eu003cspan style=font-weight: 400;\u003ePrevious experience with Salesforce and intermediate capabilities with Excel, Powerpoint, Gsheet, and Google Slides required.u003c/spanu003eu003c/liu003enu003cli style=font-weight: 400;\u003eu003cspan style=font-weight: 400;\u003eEu003c/spanu003eu003cspan style=font-weight: 400;\u003experience with Zuora CPQ, Zuora Billing, Zuora Revenue, Zuora Collect, Netsuite, Avalara, and/or FinancialForce is preferred.u003c/spanu003eu003c/liu003enu003c/ulu003enu003cpu003eu003cstrongu003eABOUT ZUORA u0026amp; OUR “ZEO” CULTUREu003c/strongu003eu003c/pu003enu003cpu003eu003cspan style=font-weight: 400;\u003eZuora (NYSE: ZUO) Zuora provides the leading cloud-based subscription management platform that functions as a system of record for subscription businesses across all industries. Powering the Subscription Economy®, the Zuora platform was architected specifically for dynamic, recurring subscription business models and acts as an intelligent subscription management hub that automates and orchestrates the entire subscription order-to-revenue process seamlessly across billing and revenue recognition. Zuora serves more than 1,000 companies around the world, including Box, Ford, Penske Media Corporation, Schneider Electric, Siemens, Xplornet, and Zoom.u003c/spanu003eu003c/pu003enu003cpu003eu003cspan style=font-weight: 400;\u003eAt Zuora, we have one CEO but ​every employee is empowered and supported to be the ‘ZEO’ of their own career experience. By embedding inclusion and belonging into our processes, policies and culture, we are building a workplace where our 1,200 ZEOs across North America, Europe, and APAC can bring all the elements of who they are into their work.u003c/spanu003eu003cspan style=font-weight: 400;\u003e u003c/spanu003eu003cspan style=font-weight: 400;\u003eIn addition to an industry-leading six-month, 100% paid parental leave for all our ZEOs, we also offer programs to support your mental health and give back to our communities along with “career cash” and plenty of learning and development opportunities.u003c/spanu003eu003c/pu003enu003cpu003eu003cspan style=font-weight: 400;\u003eTo learn more visit u003c/spanu003eu003ca href=****style=font-weight: 400;\u003ewww.zuora.comu003c/spanu003eu003c/au003eu003c/pu003enu003cpu003eu003cstrongu003eZuora is proud to be an Equal Employment Opportunity Employer.u003c/strongu003eu003c/pu003enu003cpu003eu003cspan style=font-weight: 400;\u003eThink, be and do you! At Zuora, different perspectives, experiences and contributions matter. Everyone counts. Zuora is proud to be an Equal Opportunity Employer committed to creating an inclusive environment for all.u003c/spanu003eu003c/pu003enu003cpu003eu003cspan style=font-weight: 400;\u003eZuora does not discriminate on the basis of, and considers individuals seeking employment with Zuora without regards to, race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics.u003c/spanu003eu003c/pu003enu003cpu003eu003cspan style=font-weight: 400;\u003eWe encourage candidates from all backgrounds to apply. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us by sending an email to assistance(at)zuora.com.u0026nbsp;u003c/spanu003eu003c/pu003enu003cpu003eu003cbru003eu003cbru003eu003cbru003eu003cbru003eu003cbru003eu003c/pu003e}

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