Senior Manager - CPQ GTM Business Systems

Profile

Communication has changed for people. It’s changed for businesses, too.
**MEMBERS ONLY**SIGN UP NOW***. is the only suite of customer messaging products that drives growth at every stage of the customer lifecycle—across acquisition, engagement, and support. Today more than 25,000 businesses use **MEMBERS ONLY**SIGN UP NOW***. to connect with a billion people worldwide.
Join the company helping businesses grow revenue through live chat, and so much more!
What's the opportunity? 🤔
The Go To Market Systems organization is responsible for the selection, architecture, governance and administration of all SaaS applications and data sets that power our Go To Market teams (Sales, Marketing, Finance, Legal, Growth and Customer Support).
We’re looking to hire an experienced Senior Manager to lead our CPQ team, owning all systems for our Quote to Cash Systems and Processes Portfolio.
The leader of this team has a huge opportunity to positively impact **MEMBERS ONLY**SIGN UP NOW***.’s trajectory as a company.
We have a modern CPQ Systems stack that includes: Salesforce CPQ and Sales Cloud, Conga, IronClad, Docusign, Custom Billing system, Zuora billing, NetSuite financials.
In this role you will:
Partner with leaders from our Sales Ops, Deals Desk, Billing Ops, Pricing & Packaging and Engineering team to design and evolve our Quote-to-Cash systems architecture
Hire, grow and manage senior CPQ architect, business systems analyst and systems administrator, creating and nurturing a high-performing, highly supportive team environment to build this architecture
Lead the efforts to streamline Sales pipeline execution by eliminating friction in Quote and order management processes and operations
Help run the Quote to Cash steering Committee and own the CPQ project backlog and prioritization for features, bugs, etc.
Partner with other team leaders within GTM Business Systems and outside (Solutions, Platform, Finance Systems, R&D Engg, IT, Data Engg, analytics) to recommend and implement best-practice CPQ processes, architectures, and integrations that optimize adoption, usability, and operations.
Hire and manage relevant external consultants as the need arises
The ideal candidate will have a combination of:
Functional or Technical experience in full-lifecycle CPQ projects, with strong implementation expertise in the following technologies: Salesforce CPQ, Conga, IronClad, Docusign
Passion in supporting the adoption and value of the **MEMBERS ONLY**SIGN UP NOW***. Salesforce CPQ ecosystem
Deep understanding of the Opportunity-To-Cash business process and supporting technology for a self serve PLG SaaS company
excellent program, project and operations management skills
excellent people management and team building skills
a proven track record of creating and executing strategies and roadmaps that enable their team to scale and excel while also being able to manage needs of fast growing stakeholder organizations
What will I be doing? 🚀
Work with peer leaders to establish your team’s annual strategy and quarterly roadmaps that drive automation and scale to support the company's growth aspirations.
Drive the technical strategy and operations of our CPQ systems portfolio
Manage, mentor and recruit for the GTM Applications team and nurture the team to sustainable, enjoyable levels of high performance
Facilitate a culture of innovation through new software, systems and programs
Create and update policies, standards and procedures
Be able to act as a stand-in PM or Solutions Architect for the team as needed
What skills do I need? 📖
Several years of experience successfully operating in a similar role
Experience with Salesforce.com Sales, Contracts, Subscriptions, Orders and CPQ Modules
Deep understanding of CPQ Product Bundles, Product Rules, Price Rules, CPQ Calculator, Advanced Approvals
Exposure to Zuora billing and NetSuite is a plus
Exceptional collaboration and communication skills and proven ability to drive positive outcomes through teamwork and influence
Excellent, proven people management skills and experience
Strong problem solving & technical skills
Excellent verbal and written communications skills
Fascinated by the way things work and love to learn
Want to work in a fast, high growth startup environment
Benefits 😠
We are a well-treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us! :)
Competitive salary and meaningful equity
Comprehensive medical, dental, and vision coverage
Regular compensation reviews - great work is rewarded!
Open vacation policy and 10 corporate holidays
Paid Parental Leave Program
401k plan
In-office bicycle storage
Fun events for **MEMBERS ONLY**SIGN UP NOW***.rades, friends, and family!
*Proof of eligibility to work in the United States is required.
**MEMBERS ONLY**SIGN UP NOW***. values diversity and is committed to a policy of Equal Employment Opportunity. **MEMBERS ONLY**SIGN UP NOW***. will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.
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