COMMUNITY HEALTH WORKER Full Time

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COMMUNITY HEALTH WORKER Full Time','Full-time','Social Services','S-S','S-S','80','80','Occasional','Occasional','OREGON-PENDLETON-ST ANTHONY OUTPATIENT PT CTR','','!*!Job Summary:
Assist patients with health management plans. May provide information on available resources, provide social support and informal counseling, advocate for individuals and community health needs, and provide services such as first aid and blood pressure screening.  
 Essential Duties:


Convey the purposes and services of a program to the user population and the impact that program or service would have
• Help patients develop health management plans and goals
• Follow-up with health management/care plans with both patients and providers
• Coach patients in effective management of their chronic health conditions and self-care
• Assist patient in understanding care plans and instructions
• Document activities, service plans, and results in an effective manner while strictly adhering to the policies and procedures in place
• Work collaboratively and effectively within a team
• Establish positive, supportive relationships with participants and provide feedback
• Help clients in utilizing resources, including scheduling appointments, and assisting with completion of applications for programs for which they may be eligible
• Assist clients in accessing health related services, including but not limited to: obtaining a medical home, providing instruction on appropriate use of the medical home, overcoming barriers to obtaining needed medical care and social services
• Facilitate communication and coordinate services between providers
• Motivate patients to be active, engaged participants in their health
• Effectively work with people (staff, clients, doctors, agencies, etc) from diverse backgrounds in reducing cultural and socio-economic barriers between clients and institutions
• Build and maintain positive working relationships with the clients, providers, nurse case managers, agency representatives, supervisors and office staff
• Continuously expand knowledge and understanding of community resources, services and programs provided; human relations and the procedures used in dealing with the public as part of a service or program; volunteer resources and the practices associated with using volunteers, operations, functions, policies and procedures associated with the department or program area, procedures and resources available to handle new, unusual or different situations
• Identify and apply appropriate role definition and skilled boundaries
       • Other duties as assigned

Service Delivery Standards:
1.        Values Behaviors: It is essential that all employees are able to support the values of St. Anthony Hospital and Catholic Health Initiatives. Each person is expected to interact effectively with physicians, patients, visitors, and staff as well as demonstrate a commitment to service, hospital values, and professionalism though appropriate conduct and demeanor at all times.
 
REVERENCE:
Pass a Smile! (First Impressions)
§         Introduce yourself
§         Initiate greetings with a smile, eye contact, open body language, and a handshake or touch.
§         Use patient or co-worker’s name in conversation. Be genuine.
§         Listen attentively and confirm back to customer what you have heard.
§         Always say “hello” with a smile to patients, visitors, and co-workers in hallways and elevators.
Celebrate Differences! (Diversity)
§         Treat all Patients, visitors, and co-workers with respect as unique, valued.
§         Provide the highest level of service to everyone, regardless of who they are.
§         Create a supportive environment and encourage people to freely express themselves.
§         Behave in a professional, collaborative, supportive manner, regardless of personal feelings.
Look The Part! (Professional Image)
§         Make sure employee badge in visible and appropriately placed.
§         Stay well groomed.
§         Keep clothing neat, clean, and in accordance with the department and hospital policy.
§         Ensure that personal conversation, demeanor, and all behaviors present and “on-stage” appearance.
§         Maintain an attitude of confidence and proficiency.
 
INTEGRITY:
Make it Right (Service Recovery)
§         Anticipate and correct problems before they become complaints.
§         Acknowledge mistake when they occur, without placing blame.
§         Apologize for the mistake, even if you are not at fault.
§         Make amends for mistakes by taking corrective action as a tangible indication of our sincere regret.
Let’s Talk (Communication)
§         Follow through on all requests and promises in a timely manner.
§         Whenever you see a person who needs help, ask then “What can I do for you?”
§         Respond in a timely manner to all requests – conveying clear, concise, and accurate information.
§         Answer all phones and call lights promptly. State name, department, and give an appropriate greeting.
§         Always use a friendly voice.
Lean on Me! (Teamwork)
§         Balance personal agenda with team and organizational goals.
§         Value all team members and their options by teaching everyone equally and with respect.
§         Seek to resolve conflicts in a respectful way. Do so directly with the individual(s) involved and           
promptly.
§         Arrive in time to report and listen quietly.
§         Fully share information that people need to do their job.
§         Express ideas, opinions and reactions constructively.
 
COMPASSION:
Welcome to our Home! (Safe/Healing/Calm Environment)
§         Maintain a safe, neat, clutter-free work environment.
§         Pick up linen and put away.
§         Keep voice down on and around “On-stage” areas.
§         Recommend changes to policies, procedures, and environment to enhance everyone’s ability to
        provide optimum service to all patients, visitors, and employees.
Keep in Touch! (Provide information and explanations)
§         Apologize for delays and inconveniences.
§         Communicate anticipated timeless for procedures and keep family updated.
§         Use easily understood and appropriate language when giving information to patients, visitors, and co-
workers.
§         Avoid technical and professional jargon and acronyms.
Privacy Matters! (Privacy/Confidentiality)
§         Always knock before entering.
§         Be sensitive to individuals privacy needs.
§         Always speak kindly and positively about patients and co-workers. Show in all ways that the patient is
the first priority.
§         Maintain strict confidentially at all times with patients, visitors, co-workers, physician information, and
with proprietary organizational information.
 
EXCELLENCE:
Thank somebody! (Recognition/Appreciation)
§         Find ways to specifically recognize and appreciate a co-worker.
§         Catch people doing something special and let then know you appreciate it.
§         Commend a team member when they demonstrate one or more of our customer service standards and
behaviors.
§         Openly praise and acknowledge the good work of co-workers by announcing specific professional and
personal accomplishments.
Show the Way! (Give Directions)
§         Make it your job to know where services are at the facility.
§         If someone appears to need directions, offer to help.
§         Offer to escort patients and visitors to their destination.
§         If unable to personally escort, take him/her to someone who can, or show him/her the way with a
facility map.
§         Do chart reviews, stocking department, etc. with free time.
Keep Growing! (Technical Competency)
§         Maintain a high level of competence; continue to grow in skill and encourage others to do the same.
§         Consistently demonstrate excellent technical knowledge on the job.
§         Encourage and contribute innovative ideas and ways of doing things that increase effectiveness.
 
2.        Performance Improvement: Understands and actively supports the organizational and departmental Performance Improvement Plans.
a.        Can verbalize employee’s overall responsibility and role in St. Anthony’s Performance Improvement Plan.
b.       Can identify plan, do, check, and Act as St. Anthony hospital’s method for performance Improvement.
 
Age Specific Population Served: 
ⓧNeonatal  (0-28 days)                ⓧ Infant(28 days- 1yr.)     ⓧ Pediatric (1-12 yrs.)
ⓧ Adolescent  (12-20 yrs.)          ⓧ Adult (20-61 yrs.)            ⓧ Geriatric (62yrs )

Knowledge, abilities, and skills:     High School graduate or equivalent. Post secretary training proffered. Two years previous secretarial experience in a business setting is required. Experience with personal computers is required. Knowledge of Microsoft Windows applications is preferred. Medical Terminology is required. Experience in medical billing is preferred. Ability to communicate professionally with others by telephone. Ability to perform duties and responsibilities promptly and consistently with little direct supervision in planning and organizing his/her work. Must be computer literate. Must be able to type 45 WPM.  Ability to interact professionally with multiple disciplines.
 
 
 
 
PHYSICAL AND MENTAL REQUIREMENTS:
 
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
 
While performing the duties of this job, the employee is regularly required to stand. The employee is required to walk, talk, read, write and hear. The employee is frequently required to sit; use hands to finger, handle, or feel; reach with hands and arms; stoop, kneel, crouch, or crawl; and smell. The employee must frequently lift and /or move up to 10 pounds and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust and focus.
 
WORKING CONDITIONS:
 
The work environment characteristics described here are responsible of those and employee encounters while performing the essential functions of this job. Responsible accommodations may be made to individuals with disabilities to perform the essential functions.
 
Security Access: HIGH – Incumbent has access to restricted or confidential patient information and must comply with the terms of the St. Anthony Hospital security policies as it applies to their job roles.
 

While performing the duties of this job, the employee is regularly exposed to moving mechanical parts, fumes or airborne particles, toxic or caustic chemicals, and risk of radiation. The noise level in the work environment is usually moderate.
 
The above statements are intended to describe the general nature and level of work being performed. They are not intended to be constructed, as an exhaustive list of all the responsibilities, duties, and skills required of personnel so classified. Nothing in this document is intended to exclude the opportunity for modifications or adjustments to the job or the manner of performing it consistent with the requirement to provide responsible accommodation to the disabled. Without accommodation, the essential functions must be performed. Employees unable to accomplish and functions may request to accommodation pursuant to the Americans with Disabilities Act. ','!*!CertificationsNoneEducation and Experience
High School graduate or equivalent. Experience with personal computers is required. Knowledge of Microsoft Windows applications is preferred. Medical Terminology is required.','We’re an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.','2017-R0136485','CHI St. Anthony Hospital - Pendleton','COMMUNITY HEALTH WORKER Full Time

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