Community Outreach Rep Bilingual Spanish - Washington D.C.

Profile

United Healthcare Community and State's Sales Markets are key drivers of the organization's overall growth. As a Community Outreach Representative, you'll utilize innovative strategies and programs to ensure access to health care coverage for the underserved and impact millions of lives. You'll use your energetic, empathetic approach to marketing and add value to our team. Through community marketing and outreach efforts, you will have direct impact on membership growth and retention. You'll use your creativity, strategic lens, and outspoken attitude to be part of an elite team to rewrite the history of **MEMBERS ONLY**SIGN UP NOW***.. Join us and start doing your life's best work. (sm)
The Community Outreach Representative
will interface with members of the District of Columbia Dual Choice Health Plan to increase marketing synergy and drive overall membership growth. The District Dual Choice program is exclusively for dually eligible beneficiaries and aims to better coordinate their Medicare and Medicaid benefits. This is a field sales/marketing role, responsible for developing valued partner relationships directly with community-based organizations (CBO), venues and qualified UnitedHealthcare agents for the purpose of creating, enabling, and nurturing Dual Special Needs Plan (DSNP) opportunities that lead to DC Dual Choice membership. The Community Outreach Representative is contracted, licensed, appointed and certified as an agent, while maintaining the highest standards of compliance.
Working under the direction of the Director of Marketing and Community Engagement and collectively with the UHC Medicare Sales team, this Community Outreach Rep is responsible for working in targeted communities to increase enrollment and retain enrollees for the UHC Dual Choice plan. Specifically, this position is responsible for developing sites and establishing valued-partner relationships, securing venues and community-based organizations (CBOs) with marketing activities that provide membership growth opportunities.
If you are located in Washington, D.C., you will have the flexibility to telecommute* as you take on some tough challenges.
Primary Responsibilities:
Identify and cultivate relationships with the leadership/management of those organizations as a 'UnitedHealthcare relationship'. This will allow ongoing access to conduct presentations and informal sales events that generate leads and new membership. Serve as an ambassador for United Healthcare
Work with the existing Community Outreach team, if available, to determine current CBO relationships with whom to investigate, identify, initiate, and respond to opportunities to create or participate in marketing activities that lead to membership growth
Conduct outreach to targeted providers like home-health, adult day health, assisted-living centers, dental, etc.
Develop and foster opportunity with the Spanish speaking community to ultimately recruit, retain, and fosters relationships that support growth
Partner with multiple sales/distribution channels, leveraging contracted UHC agents and broker agents to drive events and leads, with ultimate success measured by closed sales
Collaborate with local market sales leadership within both Community & State and Medicare & Retirement to determine agents best suited and interested to sell the Dual Choice plan
Track and measures various sales event effectiveness and activities, events, leads & lead progress, sales, appointments, contacts, and relationship progress daily through internal systems
Ensure all events are properly filed with appropriate regulatory agencies through the established UHC process
Execute, plan and coordinate resources (i.e., vendors, partners, sales agent, etc.) to ensure a successful event
Assist with planning, implementing, and coordinating both sales and non-sales events for all assigned products, preparing a preliminary budget recommendation
Act as the presenting agent and interact with consumers under compliance guidelines when appropriate
Provide input, support and feedback on promotional opportunities, benefits, and other issues
Responsible for meeting or exceeding targeted growth, retention, and enrollment expectations within assigned territory
Stay informed on UHC operations, provider network, premiums, member services, claims, explanation of benefits, processes and other services and issues to provide community partners, prospects, and members with accurate information, and provide feedback as appropriate
Work collaboratively with others (both inside the sales unit as well as outside) to achieve goals
Keep others up to date on information they need
Contribute ideas and support decisions made by the team and the organization
Attention to detail and ability to track/maintain various components/data elements required/needed (e.g., sales materials, files, etc.)
Performs other duties as required
Demonstrated Skills:
Ability to effectively deal with ambiguity
Can effectively cope with change
Can shift gears comfortably
Can decide and act without having the total picture
Comfortably handles risk and uncertainty in a manner consistent with **MEMBERS ONLY**SIGN UP NOW***.'s core values
Act as a team player
You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Required Qualifications:
A state life/health insurance license is a requirement for this position by law. If you do not already have one, must be willing to obtain a (company-sponsored) state health/life insurance license within 60 days of hire
Bilingual Spanish
2 years of field marketing or community outreach experience
Proficiency in MS Office (Outlook, Word, Excel, PowerPoint, Teams)
Insured, dependable vehicle with good driving history and current driver's license
Ability to travel locally up to 75% of the time within assigned market area
Ability to work core business hours, Monday - Friday and nights and weekends, when required
Reside within/commutable distance to the District of Columbia
Full COVID-19 vaccination is an essential requirement of this role. Candidates located in states that mandate COVID-19 booster doses must also comply with those state requirements. **MEMBERS ONLY**SIGN UP NOW***. will adhere to all federal, state and local regulations as well as all client requirements and will obtain necessary proof of vaccination, and boosters when applicable, prior to employment to ensure compliance
Preferred Qualifications:
Bachelor's or Master's degree
Active health insurance license
Established professional relationships with non-profits, community sources CBO's, religious/faith- based organizations FBO's in designated sales territory
Experience working with communities of all different ethnicities, cultural backgrounds, diverse populations and/or underserved communities
Demonstrated knowledge of Medicare or CMS marketing rules and regulations
Medicare Advantage/Dual Special Needs Plan (DSNP) experience
To protect the health and safety of our workforce, patients and communities we serve, **MEMBERS ONLY**SIGN UP NOW***. and its affiliate companies require all employees to disclose COVID-19 vaccination status prior to beginning employment. In addition, some roles and locations require full COVID-19 vaccination, including boosters, as an essential job function. **MEMBERS ONLY**SIGN UP NOW***. adheres to all federal, state and local COVID-19 vaccination regulations as well as all client COVID-19 vaccination requirements and will obtain the necessary information from candidates prior to employment to ensure compliance. Candidates must be able to perform all essential job functions with or without reasonable accommodation. Failure to meet the vaccination requirement may result in rescission of an employment offer or termination of employment.
Careers at UnitedHealthcare Community & State.
Challenge brings out the best in us. It also attracts the best. That's why you'll find some of the most amazingly talented people in health care here. We serve the health care needs of low income adults and children with debilitating illnesses such as cardiovascular disease, diabetes, HIV/AIDS and high-risk pregnancy. Our holistic, outcomes-based approach considers social, behavioral, economic, physical and environmental factors. Join us. Work with proactive health care, community and government partners to heal health care and create positive change for those who need it most. This is the place to do
your life's best work.(sm)
*All Telecommuters will be required to adhere to **MEMBERS ONLY**SIGN UP NOW***.'s Telecommuter Policy.
Diversity creates a healthier atmosphere: **MEMBERS ONLY**SIGN UP NOW***. is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
**MEMBERS ONLY**SIGN UP NOW***. is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

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