Care Navigator

Profile

Life at **MEMBERS ONLY**SIGN UP NOW***.
Backed by $70M in funding from world-class investors including Takeda Digital Ventures, Pivotal Life Sciences, and Vista, the **MEMBERS ONLY**SIGN UP NOW***. team is comprised of healthcare, data science and technology experts passionate about transforming behavioral healthcare. **MEMBERS ONLY**SIGN UP NOW***. is a digital technology platform with an affiliated medical group that makes it easier for people to access speedy high quality behavioral healthcare at the right place and right time. The technology enabled provider group reaches people who need care, engages them in care, follows their care journey, and demonstrates improved outcomes. Everything we do at **MEMBERS ONLY**SIGN UP NOW***. is centered on our mission to revolutionize care and to ensure that the millions of people who need fast access to quality behavioral healthcare receive it. As a curious and collaborative teammate, someone excited about tackling the hard problems in healthcare and technology, you will play a key role in making that mission a reality. Together, well create and innovate transformative behavioral healthcare for millions of people.
What We Offer
The opportunity to make life better for millions of people
An environment of positive and super smart colleagues
Turning innovative ideas into real-world results
Investment in our employees
Balancing extraordinary work with your personal life
Encouraging curiosity and collaboration
Priding ourselves in being diverse and inclusive
Flexible working hours and lots of freedom in your work habits
Your Role
The Care Navigator is a member of **MEMBERS ONLY**SIGN UP NOW***.s Integrated Behavioral Health Team embedded within the acute care settings of our Health System Partners at Albany Medical Center. The Care Navigator is responsible for proactively engaging with patients referred to **MEMBERS ONLY**SIGN UP NOW***. from the Emergency Department or other acute care settings. The Care Navigator will ensure a best-in-class start to the patients behavioral healthcare journey by educating on **MEMBERS ONLY**SIGN UP NOW***. services, and facilitating registration, screening, and scheduling the patient into care prior to discharge from the hospital. Our goal as a team is to reduce the barriers and challenges that patients face in their search for care and to facilitate frictionless referral and transitions of care processes. This individual reports to the Vice President of Integrated Systems and works with other Care Navigators/Patient Engagement Specialists.
Requirements
Bachelor's degree preferably in psychology, social work, or other related behavioral health/healthcare disciplines or equivalent experience
Experience with representing and promoting care services.
5 years of patient facing customer service experience in the healthcare setting, preferably in acute care, behavioral health, or substance use treatment facilities
Experience & comfort using technology such as computer telephony, virtual visit technology, and EMR platforms to document patient interactions, register, & schedule patients for appointments
Strong interpersonal communication skills, written communication skills, and active listening abilities
Display passion and care when interacting with patients mental health need
Experience working in a team environment and enjoy assisting other team members on tasks, duties, and/or project
Passionate about being a trusted partner to transform behavioral healthcare
Responsibilities
Work directly with patients and their acute-setting care team to connect them with the behavioral healthcare providers and resources they need
Provide appropriate information, education, and explanation of **MEMBERS ONLY**SIGN UP NOW***. services to patients displaying a comprehensive understanding of **MEMBERS ONLY**SIGN UP NOW***.s mission, values, and care model and the ability to communicate it in a clear, compassionate way
Understand how insurance works and be able to effectively verify insurance eligibility and communicate patient cost sharing responsibility
Facilitate the beginning of the patients behavioral healthcare journey using **MEMBERS ONLY**SIGN UP NOW***.s system
Quickly become proficient in **MEMBERS ONLY**SIGN UP NOW***. technology, tools, and workflows
Document outreach and related notes in the **MEMBERS ONLY**SIGN UP NOW***. platform and in the partner EMR, where applicable
Troubleshoot issues with patient referrals
Measures of Success
Meet with key individuals within the hospital to establish and secure a pipeline of patient referrals
Ability to prioritize daily workloads to ensure patients are finding the care they need in a timely manner
Apply expert knowledge of **MEMBERS ONLY**SIGN UP NOW***.s platform, workflows and market nuances to assist patients in their journey to care
Commitment to meet standardized expectations for Care Navigators through established performance metrics which includes growth and volume benchmarking
Benefits
Full-time opportunity
Competitive pay and benefits
Paid Time Off
Continuous learning opportunities
Work on-site at Albany Medical Center in Albany, NY
About **MEMBERS ONLY**SIGN UP NOW***.
**MEMBERS ONLY**SIGN UP NOW***., inc. is a behavioral health engagement company that seamlessly integrates physical and behavioral healthcare. Our platform connects medical providers, behavioral health specialists and patients with our proprietary assessment and treatment management protocols to get and keep patients healthier faster. **MEMBERS ONLY**SIGN UP NOW***.s structured therapy programs are centered on its proprietary 15 Life Domain Clinical Framework that efficiently provides collaborative care teams with the most thorough understanding of a patients behavioral health needs. The **MEMBERS ONLY**SIGN UP NOW***. platform connects patients and their care teams with licensed behavioral health specialists who provide 90-day and extended care therapy by phone or video supported by an easy-to-use consumer friendly digital experience. The **MEMBERS ONLY**SIGN UP NOW***. program is evidenced to get individuals into therapy faster and clinically proven to improve both behavioral and medical outcomes while lowering overall cost.
At **MEMBERS ONLY**SIGN UP NOW***., we dont just accept differencewe celebrate it, we support it, and we thrive on it for the benefit of our employees, products and community. **MEMBERS ONLY**SIGN UP NOW***. is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please let us know by contacting us.
To all recruitment agencies: **MEMBERS ONLY**SIGN UP NOW***. does not accept agency resumes. Please do not forward resumes to us, our employees or any other organization location. **MEMBERS ONLY**SIGN UP NOW***. is not responsible for any fees related to unsolicited resumes.
For more information, please visit (link removed)
**MEMBERS ONLY**SIGN UP NOW***., inc.
340 Broadway, Suite 7
Saratoga Springs, NY 12866
888-454-3827
**MEMBERS ONLY**SIGN UP NOW***.

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