Enterprise PACS Administrator / Analyst

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JOB SUMMARY:
The Enterprise PACS Administrator / Analyst supports one or more healthcare products or applications such as Sectra
& Ambra
, including day-to-day operational issues, break/fix, configuration, maintenance, upgrades and on-call rotations under occasional guidance.
As an Application Analyst for the Enterprise Imaging team, the individual would be responsible for, but not necessarily limited to, performing the applications, systems, and administrative support of the enterprise image exchange platform as well as the enterprise PACS system along with other affiliated applications/systems as appropriate for VUMC and affiliated clinics. The position would also be highly involved in supporting VUMC clinical users from across the enterprise on our enterprise image exchange platform, PACS configurations and support, imaging workflows, and modality coordination with the clinical engineering team. With thousands of imaging referrals annually, this position will spend a vast amount of time supporting and maintaining Ambra
, our enterprise imaging exchange platform, and our enterprise VUMC PACS system, Sectra
KEY RESPONSIBILITIES:
Responsible for ensuring the 24x7 stability, integrity, user experience, and overall performance of the enterprise image exchange platform, Ambra, and enterprise PACS system, Sectra IDS7, to include associated applications, devices and modalities that integrate with the enterprise PACS system. As well, assisting with alike for other small PACS systems within the enterprise imaging portfolio such as Syngo Dynamics, AS OBGYN, et. al.
Ability to configure and troubleshoot modalities and associated 3
rd
party applications with the PACS systems such as configuring network configuration, modality worklist, and DICOM configurations.
Utilizing both clinical and technical skillsets, the position would be responsible for developing, maintaining, troubleshooting as well as seeking opportunities to enhance clinical imaging workflows in collaboration with clinical operations.
Must be willing to serve as a liaison between clinicians, vendors, and other IT teams utilizing strong professional communication, collaboration, clinical, and technical skills.
Must be willing to serve as an escalation contact including assisting the team in providing immediate engagement of support issues related to the PACS. As the PACS system is utilized 24x7, candidate must be willing to provide after-hours on-call support as required by the department including weekends and holidays.
Must remain current with industry imaging knowledge especially in relation to PACS and associated new trends and technologies.
Must be willing to be responsible for creating, configuring, and maintaining PACS system reports for purposes of daily PACS monitoring, audit reports, access usage, modality inventory, etc.
Position would be responsible for developing, configuring, and maintaining with other IT teams and clinicians, diagnostic workstations for the PACS system to include developing and maintaining appropriate related documentation such as installation, troubleshooting, and inventory.
Position requires project management skillsets with the abilities to plan and successfully execute projects related to the PACS system including new deployments, upgrades, and clinical expansion.
Must have the abilities and experience to coordinate with the PACS vendor to oversee all new or existing DICOM migrations from various archiving systems across VUMC.
Analyzes clinical or operational workflows supported by the assigned products and their relationship to the technical environment in which they operate.
May perform analysis and design of supporting technical infrastructures.
Supports clinical, revenue, or operational implementations for assigned products which may also include testing and QA, reporting, product life cycle, communication/collaboration with customers and vendors, and training users.
Designs, builds, installs, configures, and/or develops software to support clinical, administrative, financial and operational workflows.
Analyzes clinical, administrative, financial or operational workflows supported by the assigned products and their relationship to the technical environment in which they operate.
May perform analysis and design of supporting technical infrastructures.
Supports clinical, administrative, financial, revenue, or operational implementations for assigned products which may also include testing and QA, reporting, product life cycle, communication/collaboration with customers and vendors, and training users.
The responsibilities listed are a general overview of the position and additional duties may be assigned.
TECHNICAL CAPABILITIES:
PRODUCT KNOWLEDGE (NOVICE):
Understands the product in relation to other company products. Has general knowledge of the competition for the product in the marketplace. Understands the product life cycle from development through sales and customer support. Can describe product features and benefits using key product terminology.
BUSINESS KNOWLEDGE (NOVICE): Understands customers' business operations beyond single issues driving a project. Demonstrates the ability to apply functional business knowledge to successfully meet work objectives. Has worked closely with knowledgeable users and customers in meeting their business needs. Demonstrates a good sense of the business when dealing with others. Critically evaluates the customer implications of technological advances. Knows and monitors the competition. Able to interpret business data.
PROBLEM MANAGEMENT (NOVICE): Possesses sufficient fundamental proficiency to successfully demonstrate knowledge of Incident Tracking and Problem Reporting in practical applications of moderate difficulty. Writes problem reports that contain all of the necessary information for clear, non-antagonistic communication to those responsible for fixing problems. Can effectively explain how to reproduce and analyze errors, as well as identify the type of error including coding, design issue and hardware. Makes simple suggestions for correction.
TECHNICAL ANALYSIS - (NOVICE): Knows most major/common assigned product group functions. Demonstrates ability to analyze and develop solutions to moderately complex clinical, administrative, financial, operational, and/or technical issues related to assigned product(s). Capable to design, build, configure, install, run reports, and perform maintenance support as instructed. Successfully handles basic break/fix service issues. Demonstrates ability to break down work into manageable and measurable units. Organizes work and meets deadlines.
CONFIGURATION MANAGEMENT AND PLANNING - (NOVICE): Competent to apply changes or develop new functions based on understanding of the design of the system. Collaborates with knowledgeable users and customers in meeting their business needs. Participates in basic configuration management planning. Manages tasks, schedules activities, and organizes work to meet plan deadlines. Critically evaluates implications of technological changes. Able to interpret business data as it applies to configuration management.
TESTING - (NOVICE): Competent to develop new and execute pre-designed program test data, load testing, and ensures validity of data passed among programs. Understands and uses quality assurance processes, tools, and scripts for testing purposes.
CORE ACCOUNTABILITIES:
Organizational Impact: Executes job responsibilities with the understanding of how output would affect and impact other areas related to own job area/team with occasional guidance.
Problem Solving/ Complexity of work: Analyzes moderately complex problems using technical experience and judgment.
Breadth of Knowledge: Has expanded knowledge gained through experience within a professional area.
Team Interaction: Provides informal guidance and support to team members.
About the Department:
Health IT
HealthIT provides the best health information technology tools that support Vanderbilt University Medical Center's mission of:
Delivering distinctively personalized care
Improving the health care of individuals and communities regionally, nationally and internationally
Providing transformative learning programs
Supporting compelling discoveries
Our tools, which form the digital arteries of VUMC, are either developed in-house by our innovative product teams or selected from the most cutting-edge solutions available in today's ever-changing marketplace. Our 500 colleagues provide ongoing support over each product's entire lifespan, ensuring that the tools are meeting the evolving needs of the Medical Center's 24,000 colleagues.
Our solutions are driven by the incredible work and research of our colleagues throughout Vanderbilt and supported through a close partnership with VUMC Information Technology (VUMC IT)
. The strong collaboration among our teams means that VUMC can respond to clinical and operational issues with agility and innovation. Together, we ensure VUMC remains a leader in its pioneering use of healthcare information technology.
Underscoring our entire department are our core values of accountability, transparency and execution
delivered with a strong Partner Promise
Position Shift
: Days
Discover Vanderbilt University Medical Center:
Located in Nashville, Tennessee, and operating at a global crossroads of teaching, discovery and patient care, VUMC is a community of individuals who come to work each day with the simple aim of changing the world. It is a place where your expertise will be valued, your knowledge expanded, and your abilities challenged. It is a place where your diversity -- of culture, thinking, learning and leading -- is sought and celebrated. It is a place where employees know they are part of something that is bigger than themselves, take exceptional pride in their work and never settle for what was good enough yesterday. Vanderbilt's mission is to advance health and wellness through preeminent programs in patient care, education, and research.
VUMC Recent Accomplishments
Because we are committed to providing the best in patient care, education and research, we are proud of our recent accomplishments:
US News & World Report:
#1 Adult Hospital in Tennessee and metropolitan Nashville, named to the Best Hospitals Honor Roll of the top 20 adult hospitals, 10 nationally ranked adult specialty programs, with 3 specialties rated in the top 10 nationally, Monroe Carell Jr. Children's Hospital at Vanderbilt named as one of the Best Children's Hospital in the nation, with 10 out of 10 pediatric specialties nationally ranked.
Healthcare's Most Wired:
Among the nation's 100 most-wired hospitals and health systems for its efforts in innovative medical technology.
Becker's Hospital Review:
named as one of the 100 Great Hospitals in America, in the roster of 100 Hospitals and Health Systems with Great Oncology Programs and to its list of the 100 Hospitals with Great Heart Programs.
The Leapfrog Group:
One of only 10 children's hospitals in the to be named at Leapfrog Top Hospital.
American Association for the Advancement of Science:
The School of Medicine has 112 elected fellows
Magnet Recognition Program:
Received our third consecutive Magnet designations.
National Academy of Medicine:
22 members, elected by their peers in recognition of outstanding achievement
Human Rights Campaign Healthcare Equality Index: 6
th
year in a row that Vanderbilt University Medical Center was a Leader in LGBTQ Healthcare Equality.

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