Desktop Support Levels I II

Profile

At Grapevine MSP, we are a company with a vision to partner with businesses to help them make sound technological decisions by promoting efficiency, security, and innovation. Our team takes pride in its hard work and dedication; we are excited to support the community and existing customers. We are the largest managed service IT firm serving the central valley based in Bakersfield, CA. Starting in 2009, owner and CEO Joe Gregory started the company in the middle of a recession with the vision to partner with small businesses to provide innovative technology solutions. Our team at Grapevine MSP has since grown exponentially, with 50 employees to date. We serve small to enterprise businesses throughout the central valley. Services include proactive IT support, infrastructure management, strategic IT consulting services, phone system solutions, 247 help desk services, staff augmentation, managed cloud services, cybersecurity, and much more. We attribute much of our success to our fantastic team. We are looking for new members to join our team who are passionate about technology. Our culture revolves around teamwork and winning together, so a can-do attitude and a positive outlook are what we look for!
Grapevine MSP was recognized in 2017, 2018, 2019, 2020, and 2021 as an INC 5000 Award Recipient; they were also ranked on the MSP Global 501 List of Top Managed IT Service Companies in 2017, 2018, 2019, 2021, and 2022. Locally they have received multiple recognitions/awards for Best of the Best. They are a Microsoft Tier-1 Solutions Provider. We are looking for qualified team members to install and maintain computer systems and networks aiming for the highest functionality. You will also train users to appropriately and safely use the IT infrastructure.
A Tier I & Tier II Desktop Support Team Member must thoroughly know computer software, hardware, and various internet applications, networks, and operating systems. The ideal candidate will also have extensive troubleshooting abilities and attention to detail. The goal is to build and maintain updated and efficient computer systems and networks to optimize the role of technology in business sustainability.
Responsibilities
Provide in-depth technical support
Tier 2 escalation point for Tier 1, when required
Communicate with the end-user for problem analysis before providing a solution.
Develop a deep understanding of our company products
Set up workstations with computers and necessary peripheral devices (routers, printers, etc.)
Check computer hardware (HDD, mouses, keyboards, etc.) to ensure functionality.
Install and configure appropriate software and functions according to specifications.
Ensure security and privacy of networks and computer systems
Provide orientation and guidance to users on how to operate new software and computer equipment
Organize and schedule upgrades and maintenance without deterring others from completing their work
Perform troubleshooting to diagnose and resolve problems (repair or replace parts, debugging, etc.)
Maintain records/logs of repairs and fixes and maintenance schedules.
Requirements
Extensive experience in the field or proven work experience
Be capable of providing quick resolutions and solutions for small tasks
Thorough knowledge of helpdesk processes and customer service
Excellent communication ability
Outstanding organizational and time-management skills
Ability to perform remote troubleshooting and provide clear instructions
Hands-on experience with all workstation versions of Windows; familiar with Mac OS environments; an In-depth understanding of diverse computer systems and networks
Comprehensive understanding of Active Directory management
Working knowledge of office automation products and computer peripherals, like printers and scanners
Knowledge of network security practices, anti-virus programs, and data privacy principles
Familiar with Microsoft Office Suite setup and repair
Excellent diagnostic and problem-solving skills
Participates in research and development initiatives when requested.
Benefits
Competitive Pay
401K Plan with matching pay contributions
Grapevine MSP offers access to low-cost, high-quality healthcare options, Health, Dental, and Vision.
Vacation time
Paid Sick Time
Performance Bonuses
Work Anniversary Recognition
Equipment and Tools Provided
Plenty of training courses are covered if you want to advance further; Grapevine MSP offers Growth and Development Plans with Industry-Specific Training.
Team Events
Social Events
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Company info

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