Helpdesk Specialist I

Profile

Helpdesk Specialist I
The candidate will respond to Help Desk calls and emails, log user inquiries and solutions into the ticketing system and update as needed. Primary Support for Microsoft Office Suite. Assist with running Windows updates. Imaging of desktops and laptops. Provide mobile device support (Apple and Android phones). Install, move, and maintain all PC’s and other computer equipment. Review weekly Help Desk calls to ensure that outstanding Help Desk issues dispatched to this position are resolved in a timely manner. Assist with the setup and troubleshooting of conferences. Familiarize yourself with and understand standard concepts, practices and procedures identified through software training. Attend product education session on currently used products and keep up with new products within the industry. Attend necessary internal training sessions as requested. Transportation required for periodic travel to all offices. Should have Associate Degree in Information Technology or equivalent experience. Must have strong interpersonal skills, with a customer service mindset. Strong technology skills including proficiency in Microsoft operating systems and Office Suite are required. IT Help Desk experience preferred.

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