Location
Oklahoma City, OK, United States
Posted on
May 18, 2021
Profile
Description
The Wellness & Information Navigator (Care Management Support Professional 1) contributes to administration of care management. The individual in this role provides non-clinical support to the assessment and evaluation of members' needs and requirements to achieve and maintain an optimal wellness state by guiding members and their families toward and facilitate interaction with resources appropriate for the care and wellbeing. This role's work assignments are mostly straightforward and of moderate complexity. The Wellness & Information Navigator (Care Management Support Professional 1) is a regionally based role.
Responsibilities
Find community-based support to meet members' transportation, food insecurity, education, and employment needs, in addition to other SDOH needs.
Support Care Managers and Community Health Workers to find appropriate community resources to address SDOH needs.
Liaise among Humana Care Managers, providers, and community-based organizations to coordinate referrals for members to community-based services and programs and to foster integrated efforts among all parties.
Handle calls from Member Services for callers who require resources and who are not participating in Care Management; can refer member to Care Management after initial resource assistance.
Assist with health screening process, unable to reach efforts, conduct non-clinical surveys, and offer Care Management services, as needed.
Serve as a key knowledge source for community services and information for members and other Humana associates.
Implement community assessments to identify community resource gaps.
Monitor member compliance with their care plan and provide motivational interviewing to support medication and treatment adherence.
Support members' self-management skills through the provision of culturally appropriate health education and health coaching.
Attend Humana community events to connect with members and provide education on care management services.
Build and maintain relationships with providers and community resources to support member identification and referrals.
Required Qualifications
Minimum two (2) years prior experience working with community resources, community health agencies/social service agencies (Area Agency on Aging, DME providers, Meal on Wheels etc.)
Intermediate to Advanced knowledge of Microsoft Office Suite to include Word, Excel and Outlook.
Decision making skills regarding own work approach/priorities, and work assignments, standards and resources.
Exceptional communication and interpersonal skills with the ability to build rapport with internal and external customers and stakeholders.
Ability to manage multiple competing priorities and work in a very fast-paced environment.
Must have a separate room with a locked door that can be used as a home office, to ensure you have absolute and continuous privacy while you work.
Must have the ability to provide a high speed DSL or cable modem for a home office (Satellite and Wireless Internet service is NOT allowed for this role). A minimum standard speed for optimal performance of 10x1 (10mbs download x 1mbs upload) is required.
Must reside in Oklahoma; Occasional travel to office for staff meetings, training, etc.
Preferred Qualifications
Associate's Degree.
Related clinical licensure or certification.
Experience with behavioral change, health promotion, coaching and wellness.
Bilingual preferred (Spanish, Native Tribal, Vietnamese or other).
Additional Information
Benefits : Effective on the 1st day of employment; Medical, Dental & Vision, Competitive 401k match, Paid Time Off (PTO) accruals, Tuition Reimbursement, Parental Leave & much more.... .
Typical Days/Hours : Monday - Friday; 8:00am - 5:00pm Central Standard Time (CST).
Travel: Occasional travel to our Oklahoma City office location for staff meetings, training, etc.
Interview Format
As part of our hiring process, we will be using an exciting interviewing technology provided by Montage, a third-party vendor. This technology provides our team of recruiters and hiring managers an enhanced method for decision-making.
If you are selected to move forward from your application prescreen, you will receive correspondence inviting you to participate in a pre-recorded Voice Interview and/or an SMS Text Messaging interview. If participating in a pre-recorded interview, you will respond to a set of interview questions via your phone. You should anticipate this interview to take approximately 10-15 minutes.
If participating in a SMS Text interview, you will be asked a series of questions to which you will be using your cell phone to answer the questions provided. Expect this type of interview to last anywhere from 5-10 minutes. Your recorded interview(s) via text and/or pre-recorded voice will be reviewed and you will subsequently be informed if you will be moving forward to next round of interviews.
Scheduled Weekly Hours
40
Company info
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