Client Intake Specialist

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Client Intake Specialist
The candidate will serves as the primary point of contact and triages prospective clients to the appropriate resource based on client needs, geographic location and other qualifying firm criteria. Will responds to potential clients via phone, email, chat and text. Coordinates and assists with the intake schedules for all attorneys. Ensures the timely response from the attorneys to the prospective clients. Performs client relation responsibilities to ensure customer satisfaction and conflict resolution. Seeks client feedback to improve future firm-client relationships. Assists with other essential functions of the firm. Must have strong written and verbal communication, interpersonal, and customer service skills. Ability to work accurately, with interruptions is required. Must have good organizational, time management and problem-solving skills. Ability to work well independently but more importantly as part of a team is required. Must have ability to exercise flexibility, initiative, good judgment and discretion. Ability to relate to individuals from diverse ethnic, cultural and socioeconomic backgrounds to build client relationships is required. Bachelor’s Degree or 2 years of relevant work experience is preferred. Fluency and/or comprehension of other languages is a plus.

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