Computer Support Specialist

Profile

Kodiak Support Services (KSS) a Joint Venture of **MEMBERS ONLY**SIGN UP NOW***. (BSNCis seeking a Computer Support Specialist (CSS) ensures proper computer operations so end users can accomplish organizational tasks; including receiving, prioritizing, documenting and actively resolving end user help requests. The CSS will also provide help and advice to people and sections using computer software or equipment; assist non-IT users who are having computer problems; advise company of resolutions for recurring failures and system improvements. Problem resolution may involve the use of diagnostics and request tracing tolls, as well as require that the individual give hands-on help and the desktop level.
Essential Duties & Responsibilities :
Oversee the daily performance of computer systems.
Maximize use of hardware and software by training users; interpreting instructions; answering questions.
Set up equipment for employee use, performing or ensuring proper installation of cable, operating systems, and appropriate software.
Field, prioritize and schedule incoming help requests from end users.
Escalate problems (when required) to upper level IT support department.
Apply diagnostic utilities to aid in troubleshooting.
Perform hands-on fixes at the desktop level
Install/upgrade software, implement file backups
Configure systems and applications.
Test fixes to ensure problem has been adequately resolved.
Perform post-resolution follow-ups to help requests as needed.
Perform related duties consistent with the scope and intent of the position.
Read technical manuals, confer with users, and conduct computer diagnostics to investigate and resolve problems and provide technical assistance.
Confer with staff, users, and management to establish requirements for new systems or modifications.
Improves existing programs by reviewing objectives and specifications; evaluating proposed changes; recommending changes; making modifications.
Prepares reference for users by writing operating instructions.
Maintains historical records by documenting hardware and software changes and revisions.
Maintains and protects operations by keeping information confidential
Job Requirements :
QUALIFICATIONS - EXPERIENCE, EDUCATION AND CERTIFICATION
Required (Minimum) Qualifications
HS diploma or GED
2 years work experience in related field required
Knowledge, Skills and Abilities
Knowledge of basic computer hardware and design.
Experience with desktop operating systems including Windows
Good understanding of the organization’s goals and objectives.
Exceptional written and oral communication skills.
Strong documentation skills
Familiarity with IBM Maximo Asset Management.
Highly self motivated and self directed.
Keen attention to detail.
Ability to research into a wide range of computing issues as required.
Ability to learn and retain information quickly.
Ability to present ideas in user-friendly language.
Proven analytical and problem-solving abilities
Ability to effectively prioritized and execute tasks in a high-pressure environment
Exceptional interpersonal skills, with a focus on rapport-building, listening and questioning skills.
Read, write and speak English fluently
Preferred:
Associates Degree in related field.
Any current IT related certification is desirable.
PHYSICAL REQUIREMENTS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Sit for long periods of time
Lift and move equipment 20lbs or more
Work in crawl or overhead spaces
WORK ENVIRONMENT
Work Environment characteristics described here are representative of those that must be borne by an employee to successfully perform the essential functions of this job. 
Job is performed in an office setting with exposure to computer screens and requires extensive use of a computer, keyboard, mouse and multi-line telephone system. The work described herein is primarily a modern office setting. Occasional on site travel may be required.
SUPERVISORY RESPONSIBILITIES
  None
ADDITIONAL QUALIFYING FACTORS
As a condition of employment, will be required to pass a pre-employment drug screening, as well as have acceptable reference and background check results to obtain access to military base. Must have reliable transportation to/from work a necessity and must be able to obtain access to military installations.
**MEMBERS ONLY**SIGN UP NOW***. is an Equal Opportunity/ AA/ Male/ Female/ Disability/ Vets employer.
In accordance with BSNC policy preference will be given to qualified current employees and qualified BSNC shareholders, spouses, and descendants.
We participate in the E-Verify Employment Verification Program. We are a drug free workplace.
Offer Relocation :
No
# of Openings :
1
Job Code :
1034

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