Program Manager CRM

Profile

THE POSITION
Lead the Customer
Relationship Management
e
nterprise initiative
working cross functionally with marketing, product, business and anal
ytics to drive customer engagement throughout the funnel from
acquisit
i
on, retention to advocacy.
Executing governance plan with the establishment of rhythms/communications, leading co-authorship of OKRs, tracking and reporting performance.
RESPONSIBILITIES
Program Management for team. Develop and lead a detailed project plan across web and operations supervise, track progress and handle changes to the project scope/schedule/costs
Coordinate cross functional team
and third parties
for the perfect, timely execution of projects
Assist in the definition of project scope and objectives, involving all relevant partners and ensuring operational feasibility
Drive significant insights
with in
depth understanding of customer pains and patterns by improving partnership with CX & Analytics team
Knowledge of Agile project management philosophies
Drive & align on metrics by partnering with business leads & teams to define, understand, measure and track OKRs
Collaborate with internal partners, developing and furthering relationships with key internal partners
Process map key processes or strategies, identify pain points, establish consensus on improvement actions, and execute improvements that continually purposefully drive key OKRs
Communicate expectations and action items for all partners
Identify and articulate risks and concerns with management and partners with a solutions-oriented mindset
Think strategically about communication to negotiate project schedules, manage expectations, educate partners and resolve issues
QUALIFICATIONS
5 years of PMO or Program/Project Management
managerial experience
Excellent analytical, organizational, collaboration and written/verbal communication skills
Track-record of effectively managing teams to complete time-sensitive large-scale projects
Show a clear ability to work autonomously, dealing with ambiguity with solid decision-making skills in a rapidly growing and changing environment
Outstanding project timeline development, risk assessment, and prioritization skills.
Ability to work cross-functionally to influence decision-makers across the organization.
Highly organized and detail-oriented with a strong bias for action
Strong leadership skills & presence is required
Bachelor's Degree
BONUS
MBA or
Master's
degree
2
years experience
in a financial services or technology company
COMPANY
LendingTree is the nation’s largest online lending marketplace. That means we connect customers with multiple lenders so they find the best deals on loans, credit cards, savings accounts and insurance. Our goal is to help people save money, and we believe the best way to do that is by giving them a way to shop for loans and compare lenders so they make their best financial choices.
Our CEO Doug Lebda founded the company in 1996 after a frustrating house-hunting experience. In those days, we mostly helped people find good mortgage deals. Now, we help consumers find their best in personal loans, auto loans, business loans, student loans, credit cards, savings accounts, home equity loans and more.
What else you should know:
We’re a publicly-traded company (TREE).
We’ve welcomed several other companies into the LendingTree family to augment our efforts at helping borrowers make their most sensible financial choices.
We’ve built the LendingTree app and My LendingTree dashboard to give consumers tools to manage and monitor their financial health.
We still make funny commercials
CULTURE
We’re a fast-paced company with an entrepreneurial bend. We work hard and test our products often. We’re collaborative, ambitious, candid and high-energy. Our teammates are some of the brightest, most talented people you’ll ever work with. We care more about your smarts than we do about the kinds of clothes you wear (but please,
do
wear clothes to work!), and we’re pretty good about rewarding innovation, creativity and the knack for just getting stuff done (we even have an award for employees called the GSD, “Get Stuff Done”).
Come work with us!
LendingTree is the kind of company that not only promotes diversity and inclusion; we thrive because of these values. We do not discriminate based on race, color, religion (or creed), gender, gender expression, age, national origin, disability, marital status, sexual orientation or military status.

Company info

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