Care Coordinator Author by Humana

Profile

Description

Author, recently launched by Humana, is a service experience designed to meet the whole-health needs of the people we serve. Created to innovate with the speed and agility of a modern start-up and backed by the insights and scale of Humana, Author is pioneering a customer-centered experience designed to foster trusting relationships with members to help them achieve their best health.

Dedicated to simplifying the healthcare experience and helping people navigate their healthcare journey, Author is leveraging digital technologies to eliminate fragmentation and systematic friction for members and providers.

We are seeking individuals who are passionate about solving tough problems as we forge a new path for the healthcare industry. As a member of the Author team, you will have the opportunity to make a difference in the lives and health of the members we serve.

Responsibilities

As the quarterback of the Author care team, you'll serve as the primary point of contact for our Medicare members. As a trusted confidante, you are their champion, their hero - and you've got their back. You will help to redefine the care that we provide for seniors - working with an interdisciplinary care team to meet their financial, social, emotional, and medical needs.

This role requires experience working with people in need and providing them exemplary customer service. We are looking for individuals who are passionate about transforming our care system for patients who need it most; those who are willing to thoughtfully disrupt the status-quo and excited to work in a rapidly evolving start-up environment; and are driven to do well by doing what's right.

Within a dynamic customer-focused team, the Care Coordinator will work closely with clinical professionals and community resources to help our members negotiate the complexities of today's healthcare environment. You will guide them through their healthcare journey, ensuring they get the care they need so they can focus on their life's ambitions and goals.

Responsibilities:


Function as a consultant and concierge to members
Help members navigate their health plan and benefits
Assess the member's current state within the context of their history
Build relationships with members and their circle of family, friends, and caregivers
Coordinate with an interdisciplinary care team to work together on the member's behalf
Communicate as needed with members' medical providers and community resources
Collaborate with your team to support member inquiries through chat, email, and voice


Required Qualifications:


Exceptional telephonic communication and coordination skills
Healthcare experience - In depth understanding of how insurance works, expertise associated with health plan benefits and costs
Experience with essential computer functions such as Microsoft Office, internet research, email, and chat
Basic understanding of medical terminology


Preferred Qualifications:


Associate or Bachelor's degree, healthcare or customer service related preferred


#Author

Scheduled Weekly Hours

40

Company info

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