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Global Law Firm
Location
New York City, NY - Midtown Manhattan
Salary
Base salary to $75K, bonus, benefits including
Medical, Dental and Vision Coverage; Paid Time Off; 401K; Life and AD&D
Insurance; Savings Accounts; Corporate Gym Memberships; Travel Reimbursement;
Private Car & Driver; All Firm Amenities, Stability, and Security.
Responsibilities
Serve as initial point of contact for telephone
and e-mail inquiries on the Firm’s software applications, hardware, printers
and remote technologies directed to the Information Technology department
Customer service oriented
Able to handle to handle high volume
Strong personal organization, time management,
planning and project coordination
Excellent problem-solving, communication and
interpersonal skills are required
Follow up on calls escalated to interdepartmental
teams
Provide onsite desktop support to users on
a regular basis
Respond to occasional after-hours/emergency
support requests as needed
Responsible for installing and maintaining
all end user IT equipment. This includes personal computers, laptops, printers,
electronic devices and the software that runs on these systems
Maintain accurate records of all maintenance,
inventory and security measures associated with the Firm’s inventory
Required
Bachelor’s degree is preferred
2 years of experience in a technical environment
Experience providing telephone based technical
support and/or desk side technical support
Ability to communicate technical subject matter
to non-technical staff
Proven track record of being detail oriented,
with outstanding follow-through
Strong knowledge of PC systems and MAC systems,
wireless devices and printer hardware
Ability entering and tracking tickets in an
incident management system
Knowledge of VOIP technology telephone system
a plus
Experience with Active Directory
Ability to troubleshoot wireless handheld
devices
Ability to troubleshoot remote technologies
Excellent ability to follow procedures and
processes to ensure we remain IT Compliant.
Knowledge of Video Conferencing systems a
plus

Company info

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