Assistant Manager Systems Release

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Assistant Manager Systems Release
Torrance, CA
Title:
Assistant Manager – Systems Release
Location:
Torrance, CA
Duration:
(Contract to Hire)
Start Date:
TBD
Pay Rate: $50.00/HR to $55/HR
Openings: 1
Work Status:
W2
Education:
Bachelor’s degree or higher
Project Description:
The Assistant Manager of Systems and Releases plays a critical role in identifying, developing and delivering systems projects, enhancements and fixes that meet the service and loyalty objectives of Financial Services. This role encompasses: development and support for all Financial Services systems for the business with the motor and financial teams, support systems production needs, facilitate technical incident management for the business, manage monthly system releases and coordinate the business groups, development and testing needs, ensure systems compliance with data security policy, formal project management of medium to large systems projects, manage system access, administration and compliance for all Financial team personnel. The purpose of this role is to drive solutions that meet our internal and external customers’ needs.
Interview to Hire Process:
In person interview with Hiring Manager; Follow up technical interview (Project Lead);
Position Description:
Incident Management and Critical Problem Management
Managing Financial Services business relationship with AHFC and AHM ISD and IBM, ensure proper documentation of processes
Minimize system issue impact
First contact for system issues (CASS, Gateway, CP, ACAP’s); coordinate ISD technical efforts to resolve, communicate issues, status and resolution; involve SME’s as needed
Ensure systems counter measures and root cause are identified
Project Support
Manage projects for system software and hardware upgrades
Assist with project requirements as SME
Support Project Testing efforts with script guidance, development and execution
Support projects with Warranty efforts
Facilitate project Sunset Review
Bridge and Release Management
Facilitate communication and Bridge release efforts with ISD and Business
Support and maintain the Bridge
Negotiate priorities and balance between AHFC Financial Services and Finance and Administration and HCFI
Develop and deliver Bridge Accomplishments reports
Systems Compliance
Support and ensure system Data Security compliance
Maintain compliance with Business System Access (BSA)
Manage and Develop Staff
Develop associate staff for future growth
Establish and ensure ongoing one-on-one meetings for individual development plans
Position Requirements:
Bachelor’s Degree in Business Management or related degrees
7-10 years of business operations management experience
Exposure to consumer credit, consumer and/or retail services marketing, and supplier management
Strong Project Management skills
Strong business and technical writing skills
Leadership skills to capture and prioritize competing initiatives
Understanding of business systems, table maintenance, systems testing, technical and business writing
Ability to document technical business requirements as part of project management
Knowledge and hands on experience of entire Project Lifecycle
Strong planning and organizational skills
Keen attention to detail, reliable documenter and tenacity in open issue follow-up and business resolution
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