WA Resource Call Support Specialist FT PM Remote Behavioral Health 258

Profile

u003cpu003eFounded in 1965, Telecare is a rapidly growing mental health care company dedicated to making a difference for our clients, the community, and our employees. We offer an array of mental health services to adults with serious mental illness. We partner with public sector entities and behavioral health organizations and have over 130 programs and over 4,000 employees across the country. And weu0027re growing all the time! When you work at Telecare, you help to empower thousands of individuals every day in their journeys of recovery.u003cstrongu003eu0026nbsp;u003c/strongu003eu003c/pu003enu003cpu003eu003cstrongu003eTelecare is proud to have been recognized by The Bay Area Business Times as the 9u003csupu003ethu003c/supu003eu003cspanu003eu0026nbsp;u003c/spanu003eBest Place To Work In the Bay Area for 2020! This is the 18th time we have made the list!u003c/strongu003eu003c/pu003enu003cpu003eu0022Washington Listensu0022 Support Line program provides support services to individuals experiencing increased anxiety, depression, or other emotional symptoms due to the Covid 19 pandemic.u0026nbsp; Support specialists will offer emotional support and coping skill education via a telephonic support line as well as outreach into the community.u0026nbsp; This is a non-clinical, psycho-educational program designed to improve resiliency for anyone in Washington struggling with the effects of the Covid 19 pandemic.u003c/pu003enu003cpu003eu003cstrongu003e*Remote: Must reside in the state of Washington, ideally in the 5 county area (Whatcom, Snohomish, Skagit, San Juan, or Island)u003c/strongu003eu003c/pu003enu003cpu003eu0026nbsp;u003c/pu003enu003cpu003eu003cstrongu003eEmployment Status:u0026nbsp; Full Time (5 days)u003c/strongu003eu003c/pu003enu003cpu003eu003cstrongu003eDays:u0026nbsp;u003c/strongu003eu003cspanu003eu0026nbsp;u003c/spanu003eVaries - this program operates 7 days a week.u003c/pu003enu003cpu003eu003cstrongu003eHours:u003c/strongu003e 12 pm - 9 pmu003c/pu003enu003cpu003eCompensation: $20 Hourlyu003c/pu003enu003cpu003eu003cstrongu003eu003cspanu003eQUALIFICATIONSu003c/spanu003eu003c/strongu003eu003c/pu003enu003cpu003eu003cstrongu003eu003cspanu003eRequired: u003c/spanu003eu003c/strongu003eu003c/pu003enu003culu003enu003cliu003eu003cspanu003eHS Diploma or GEDu003c/spanu003eu003c/liu003enu003cliu003eu003cspanu003eStrong interpersonal skills, listening skills, and phone etiquetteu003c/spanu003eu003c/liu003enu003cliu003eu003cspanu003eExcellent verbal and written communication skills in Englishu003c/spanu003eu003c/liu003enu003cliu003eu003cspanu003eProficiency in web-based software and general computer skills u003c/spanu003eu003c/liu003enu003cliu003eu003cspanu003eu003cspanu003eMust be at least 18 years of ageu003c/spanu003eu003c/spanu003eu003c/liu003enu003cliu003eu003cspanu003eAll opportunities at Telecare are contingent upon successful completion and receipt of acceptable results of the applicable post-offer physical examination, 2-step PPD test for tuberculosis, acceptable criminal background clearances, excluded party sanctions, and degree or license verification. This position requires driving, a valid driveru0027s license, a motor vehicle clearance, and proof of auto insurance is required at the time of employment and must be maintained throughout employment. Additional regulatory, contractual, or local requirements may applyu003c/spanu003eu003c/liu003enu003c/ulu003enu003cpu003eu003cstrongu003eu003cspanu003ePreferred:u003c/spanu003eu003c/strongu003eu003c/pu003enu003culu003enu003cliu003eu003cspanu003eBi-lingual in one of the languages in the service regionu003c/spanu003eu003c/liu003enu003cliu003eu003cspanu003eExperience with providing customer service resource via phoneu003c/spanu003eu003c/liu003enu003c/ulu003enu003cpu003eu003cspanu003eu0026nbsp;u003c/spanu003eu003c/pu003enu003cpu003eu003cstrongu003eu003cspanu003eESSENTIAL FUNCTIONSu003c/spanu003eu003c/strongu003eu003c/pu003enu003culu003enu003cliu003eu003cspanu003eDemonstrate the Telecare mission, purpose, values, and beliefs in everyday language and contact with the internal and external stakeholdersu003c/spanu003eu003c/liu003enu003cliu003eu003cspanu003eAnswers phone calls on the u0026ldquo;Washington Listensu0026rdquo; support line u003c/spanu003eu003c/liu003enu003cliu003eu003cspanu003eUses the provided u0026ldquo;Washington Listensu0026rdquo; web-based databases to connect callers with resources neededu003c/spanu003eu003c/liu003enu003cliu003eu003cspanu003eLogs number of calls on a weekly recapu003c/spanu003eu003c/liu003enu003cliu003eu003cspanu003eLogs call times per contract requirement for reportingu003c/spanu003eu003c/liu003enu003cliu003eu003cspanu003eLogs information as requested on resourcesu003c/spanu003eu003c/liu003enu003cliu003eu003cspanu003eCollaborates with team and Communications Department to create co-branded materials for community outreachu003c/spanu003eu003c/liu003enu003cliu003eu003cspanu003eProvides community outreach to promote the u0026ldquo;Washington Listensu0026rdquo;u003c/spanu003eu003c/liu003enu003cliu003eu003cspanu003eMay drive to locations to provide community outreach as neededu003c/spanu003eu003c/liu003enu003cliu003eu003cspanu003eWA Resource Call Support Specialists do not provide crisis counseling and if a caller needs behavioral health support or is in a behavioral health crisis the Support Specialist should work to get this person connected to a behavioral health crisis service.u003c/spanu003eu003c/liu003enu003c/ulu003enu003cpu003eu003cspanu003eDuties and responsibilities may be added, deleted, and/or changed at the discretion of management.u003c/spanu003eu003c/pu003enu003cpu003eu003cstrongu003eu003cspanu003eSKILLSu003c/spanu003eu003c/strongu003eu003c/pu003enu003culu003enu003cliu003eu003cspanu003eExcellent interpersonal skills and phone etiquette u003c/spanu003eu003c/liu003enu003cliu003eu003cspanu003eExcellent written and verbal communication skills u003c/spanu003eu003c/liu003enu003cliu003eu003cspanu003eProficiency with web-based software and use of internetu003c/spanu003eu003c/liu003enu003c/ulu003enu003cpu003eu003cstrongu003eu003cspanu003ePHYSICAL DEMANDSu003c/spanu003eu003c/strongu003eu003c/pu003enu003cpu003eu003cspanu003eThe physical demands here are representative of those that must be met by an employee to successfully perform the essential functions of this job. u003c/spanu003eu003c/pu003enu003cpu003eu003cspanu003eThe employee is occasionally required to sit, bend, squat, kneel, crawl, climb and lift and carry items weighing 25 pounds or less as well as to frequently walk, stand, twist, reach and do simple and power grasping. The position requires manual deviation, repetition, and dexterity and to occasionally drive and be exposed to the uneven walking ground as well as Hazardous Exposure (Blood Borne Pathogens, Hospital Waste, Chemical u0026amp; Infectious). Visual requirements include computer and book exposure. u003cspanu003eu0026nbsp;u003c/spanu003eu003c/spanu003eu003c/pu003enu003cpu003eu003cstrongu003eu003cspanu003eEOE AA M/F/V/Disabilityu003c/spanu003eu003c/strongu003eu003c/pu003enu003cpu003eu003cstrongu003eu003cspanu003eCCrosby123u003c/spanu003eu003c/strongu003eu003c/pu003e,EqualOpportunityEmployerDescription:Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities,PayTransparencyPolicyStatement:The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c),MatchScore:1.0,HasApplied:false,ApplicationJobBoardName:null,ApplicationJobBoardId:null,DateApplied:null,Salaried:false,CompensationAmount:null,PublishingStatus:1,Links:[],BehaviorCriteria:[],MotivationCriteria:[],EducationCriteria:[],LicenseAndCertificationCriteria:[],SkillCriteria:[{Required:true,SkillId:7b8aaadd-a2d1-422b-af20-9a06e9fe9ad7,SkillName:Computer Skills,SkillDescription:null,MinimumScaleValueId:4b695cca-20f9-08d6-11a3-62ee7d362f76,MinimumScaleValueCode:Intermediate,MinimumScaleValueDescription:Intermediate,MinimumScaleValue:3}],WorkExperienceCriteria:[],JobBoardMemberships:[{JobBoardId:4f54269c-3a81-e250-e075-3a1a05307eef,PublishedInternal:true,PublishedExternal:false,ExternalPostedDate:null,InternalPostedDate:2020-12-15T18:40:34.576Z},{JobBoardId:2fcbb6f4-e717-17cb-9327-3dd87a55b08d,PublishedInternal:false,PublishedExternal:true,ExternalPostedDate:2020-12-15T18:40:34.576Z,InternalPostedDate:null}],AssessmentUri:null,AssessmentStatus:null,OpportunityIsClosed:false,TravelRequired:null,TravelDescription:null,SupervisorName:null,Assessments:[],ApplicationId:null});

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