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Intake Specialist/Call Center

Experience
2 yrs required

Location
North Charleston, SC, United States

Posted on
Sep 02, 2020

Profile

Intake Specialist/Call Center
Responsibilities: Obtains client information by answering telephone calls; interview clients; verifying information. Enter client information into Needles Case Management System. Determines eligibility by comparing client information to Firm requirements. Informs clients by explaining procedures, answering questions, providing information. Sets appointments on calendars to include time, place and investigator availability or office if appropriate. Interaction with legal assistants and attorneys for decision on screening. Advising caller if we can accept their case or not. Follow up with potential clients regarding missed appointments and pending retainer packets. Other duties as assigned.

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