Ombudsman/employee Relations Officer

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Ombudsman/Employee Relations Officer

Duties: coordinating the investigation and resolution of internal complaints including but not limited to discrimination, sexual harassment, employee misconduct, Title IX, mediation requests, or requests for accommodations on the basis of a medical impairment. employees direction in matters related to grievances/appeals and other disciplinary matters. Understands federal and state laws, polices, procedures and regulations. Serves as the University representative for all employee relations and Title IX issues. Provides neutral, impartial and confidential dispute resolution confidentially to all members of the **MEMBERS ONLY**SIGN UP NOW***. community. The Ombudsman is an advocate for fairness and assists in the resolution of concerns and critical situations, and considers the rights of all parties involved to achieve equitable settlements. Consult with complaining parties to clarify and analyze problems, focus discussions, and develop a mutually satisfactory process for resolution. Conduct informal fact finding in order to understand issues from all perspectives. Facilitate group meetings, using diplomacy and negotiation skills in order to communicate among parties in conflict. Consults with Managers and Supervisors to develop strategies in resolving complaints. Conducts investigations of alleged employee misconduct and makes final determinations. Conducts second level grievance hearings and issue findings Advises and assists administrators and supervisors on university policies, procedures and regulations in resolving day-to-day employee issues. Monitors trends and recommends methods and strategies in their resolution. Facilitates workplace trainings related to federal and state laws, polices, procedures and regulations and mediation between employees. Represents University in hearings and arbitrations by performing such tasks as interviewing potential witnesses, planning and hearing preparation, preparing exhibits, and performing examination and cross-examination of witnesses during hearings. Present oral arguments to outside agents and draft briefs. Assumes additional responsibilities and performs special projects as needed or directed. Exhibits student centeredness in performance of all job duties. Treats all others with respect; understands the impact of culture/background on the behavior of others; respects differences among the Life community and demonstrates inclusive behavior. Anticipates, listens to, understands and responds to customer needs. Delivers work products and services to customers in a way that reflects positively upon the department and the University.

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